Last Updated on November 22, 2024 by Owen McGab Enaohwo
Image Credit: ccsi.com
As hybrid work becomes the “new normal,” managing mixed teams isn’t as smooth as we had hoped. With some employees working from home and some in the office, communication and collaboration can become a challenge.
It’s getting harder for HR managers to keep track of everything. They need to make sure everyone is working well together, being productive, and getting the job done right.
Breathe a sigh of relief- a workforce management tool can help you with all that.
Workforce management tool helps you keep track of your employees’ schedules. It lets you monitor their performance and facilitate real-time communication with them. This will help you to ensure that everyone is on the same page, no matter where they are working from.
In this article, we’ll explore the seven best workforce management tools that will make it much easier to manage your hybrid teams and monitor employees working from home.
But before that, let’s take a moment to understand what a workforce management tool is and how it can benefit a hybrid team.
What is a Workforce Management Tool?
A workforce management tool is a software designed specifically to help HR managers. It helps them to manage their day-to-day activities. It helps in employee management by automating various HR processes such as scheduling, time and attendance, leave management, task assignment, and performance monitoring.
Here are some common functions of workforce management tools:
- Time and attendance tracking
- Leave and absence management
- Task and activity management
- Payroll and benefits administration
- Reporting and analytics
Why You Need a Workforce Management Tool for Hybrid Teams?
As an HR manager, you need a workforce management tool for your hybrid teams. It helps you with efficient scheduling, time tracking, task assignment, and performance monitoring.
Without an appropriate tool, you may face coordination issues. These issues lead to decreased productivity and job satisfaction.
A workforce management tool allows you to seamlessly manage your hybrid teams, no matter where they are. This boosts productivity and job satisfaction.
The tool lets you track progress, assign tasks, and monitor performance for better collaboration and efficiency.
Best Workforce Management Tools
Here are the top workforce management tools with their key features. You can choose the one that suits your needs the most.
1. SweetProcess
SweetProcess is a powerful tool that can help you document, organize, and share your team’s processes in one central location. It simplifies complex tasks by breaking them down into clear and step-by-step instructions.
With SweetProcess, you can keep everyone on the same page by providing easy access to up-to-date procedures. This boosts efficiency, reduces confusion, and enhances teamwork.
SweetProcess is designed to empower hybrid teams to thrive by streamlining communication and ensuring clarity in every workflow.
Key Features
- Document and standardize your processes in a clear and structured format
- Track changes and maintain revision history
- User-friendly interface for creating, editing, and managing workflows
- Search functionality to quickly locate specific processes or information
- Set user permissions to ensure team members only view and edit relevant processes
Pricing
SweetProcess offers a fixed plan. It costs $82.50/month billed annually for up to 20 members. Additional members cost $4.17/month.
2. ProofHub
ProofHub is a SaaS-based team collaboration and project management tool that offers advanced features to help hybrid teams work effectively.
ProofHub comes with a clean and crisp interface that allows users to navigate seamlessly without any hindrance or effort. You can easily manage various aspects of workforce management from a single location, such as tracking time, task allocation, file management, employee monitoring, and scheduling.
With ProofHub, you can easily stay on top of your core HR matters. You can manage employee documentation, create employee training courses and quizzes, and recognize your employees for their hard work–all with the click of a button.
Key Features
- Create and assign tasks, set priorities, and track progress in real-time
- Monitor work hours, track billable hours, and analyze time spent on tasks for accurate project budgeting
- Coordinate schedules, set deadlines, and plan events with an integrated calendar
- Centralize important information with notes and document sharing
- Gain insights into project progress, team performance, and resource allocation through customizable reports and analytics
Pricing
ProofHub offers two pricing plans. The Essential plan costs $45/month when billed annually. The Ultimate Control Plan costs $89/month when billed annually. Both plans allow unlimited number of users.
3. GetVoip
GetVoip is a comprehensive workforce management tool designed specifically for call centers. It combines powerful features like intelligent analytics, scheduling, forecasting, and performance management to optimize day-to-day operations and align with long and short-term business goals. GetVoip enhances the customer experience and ensures your team always performs at its best.
With GetVoip, businesses can make data-driven decisions based on real-time and historical call center activity, delivering superior customer service while optimizing agent schedules, especially during peak times. The platform also identifies gaps in agent training, recognizes top performers, and addresses common customer requests, improving overall resource allocation and balancing workloads.
Key Features:
- Real-time and old call center activity analytics
- AI-powered forecasting and optimized agent scheduling
- Comprehensive employee engagement management tools
- CRM and helpdesk software integrations
- Customizable customer surveys and conversation intelligence
- Automated compliance and security management
Pricing: GetVoip offers customized pricing plans based on provider and Top WFM features. Paid pricing plans start from $71 monthly.
4. Artwork Flow
Artwork Flow is a popular workflow automation software built for brand, label, packaging, design, marketing, and creative teams around the world. It helps teams to tackle creative projects end to end and work smarter.
Their intuitive interface allows users to build any kind of complex workflow, assign tasks, create checklists for reviews, upload files, and even proofread them. With the automated notifications feature, users can shorten feedback cycles and complete projects faster.
Key Features
- Automated notifications that keep everyone on your team in loop and avoid project delays.
- A suite of advanced proofing tools to help you proof and review files faster.
- AI native centralized repository to help you store and retrieve assets faster and maintain brand and regulatory compliance.
- User friendly and intuitive interface to help you run your creative projects smoother and faster.
5. Connecteam
Connecteam’s workforce management software is suitable for companies of all sizes and industries. The software is an all-in-one company app that allows you to communicate, train, and manage your hybrid employees.
Connecteam is easy to use, customizable, and scalable, making it ideal for HR professionals and new team members. This powerful tool enhances engagement, promotes transparency, collects measurable feedback, and provides numerous communication features to meet your business needs.
With the admin dashboard, you can add features to your employee app, create content, run and export reports, modify admin access, and supervise all employees from a single place.
Key Features
- Automated reminders for deadlines and important events
- Monitor employee work hours accurately using GPS time tracking
- Set geo-fences for location-specific tasks
- Keep track of individual and team progress with an employee timeline
- Continuous learning and skill development with mobile training and courses
Pricing
The Connecteam paid plan starts from $29 per month for the first 30 users. $0.5 per month for each additional user.
6. BambooHR
BambooHR is a widely used HR software that helps HR professionals manage their workforce and create an exceptional work environment for hybrid teams.
This software streamlines and organizes all the information related to the employee lifecycle, making it easier for HR professionals to manage recruitment, onboarding, payroll, and company culture.
With BambooHR, HR professionals can gain valuable insights to focus on their most important asset – their teams.
Key Features
- Monitor and manage employee working hours accurately with inbuilt time tracking
- Smooth payroll processing by integrating with payroll systems
- Keep HR processes on track with automated reminders
- Simplifies the hiring process by offering an efficient ATS
- Insights into employee performance and turnover rates with workforce data analytics
Pricing
Pricing is available by free pricing quote.
7. CakeHR
CakeHR is a user-friendly tool that simplifies human resource management for hybrid teams. It streamlines tasks such as leave requests, employee onboarding, and performance reviews.
With CakeHR, you can effortlessly track attendance, manage schedules, and enhance team collaboration.
The platform ensures that everyone stays in the loop, promoting transparency and communication within your hybrid workforce.
Key Features
- Monitor work hours, attendance, and remote working hours with time and attendance tracking
- Handle leave requests, approvals, and tracking with leave management
- Set goals, conduct evaluations, and provide feedback with performance management features
- Access analytics and generate reports on various HR metrics
- Centralize HR documents, policies, and employee records for easy access
Pricing
CakeHR pricing depends on the modules you decide to implement.
8. HiBob
HiBob is your go-to solution for managing hybrid teams. It aims to simplify work life and enhance connectivity between in-office and remote team members.
With HiBob, you can manage schedules, communicate efficiently, and foster team unity without any hassle. It ensures that everyone is included and no one feels left out, regardless of their location.
Key Features
- Centralized repository for all employee data
- Simplifies the onboarding and offboarding process
- Manages employee benefits, including healthcare, insurance, and retirement plans
- Customizable workflows to align with your organization’s processes
- Enables access to HR information and tools on the go
Pricing
Contact HiBob for custom pricing.
9. NICE
NICE workforce management software is a proven, industry-leading enterprise-grade solution that helps HR professionals effectively manage hybrid teams in contact centers.
This cloud-powered platform enables a multi-pronged approach to improve employee engagement through accurate forecasting with artificial intelligence.
With NICE, you can track the availability of your hybrid team members, maintain their financial documents, monitor payroll, and reward them based on their performance.
Key Features
- Access and manage schedules on the go with a mobile-friendly interface
- Machine learning based simulations
- Predict work volume and assign tasks efficiently with forecasting and scheduling features
- Streamline processes through intelligent automation
- Reforecasting and re-simulation tools to quickly adapt to unforeseen circumstances
Pricing
Pricing is available by quote.
10. GoSkills LMS
GoSkills LMS is a powerful learning management system designed to help businesses and educational institutions streamline their training programs and enhance team productivity. This versatile software simplifies the management of employee training and professional development, ensuring a seamless and effective learning experience for hybrid teams.
GoSkills LMS centralizes all training-related information, making it easy to create, manage, and track courses, improving the overall learning process. With GoSkills LMS, organizations can focus on their most valuable asset – their people.
Key Features
- AI-Powered Personalization
- Comprehensive Progress Tracking
- Seamless Integrations
- Customizable Training Programs
- Automated Administrative Tasks
Pricing
Free Trial: Explore GoSkills LMS with a free trial to experience its features and capabilities.
Basic ($29/month): Includes essential training management features, enabling course creation, progress tracking, and training path customization.
Team ($59/user/month billed annually or $69 billed monthly): Offers all features of the Basic plan, plus advanced customization options and integration capabilities.
Enterprise: Custom pricing available for larger organizations with specific needs..
Conclusion
In conclusion, the seven workforce management tools highlighted above provide a comprehensive suite of features that can help HR managers streamline their work.
These tools can help with scheduling, time tracking, task assignment, and performance monitoring. By using these tools, you can ensure that your hybrid teams stay organized and productive, which can lead to increased job satisfaction.+
Author Bio
Vartika Kashyap, CMO at ProofHub, is a renowned B2B SaaS marketer with 17+ years of experience. She’s a prolific writer with 200+ articles on productivity, team building, work culture, leadership, and entrepreneurship. Vartika is a three-time LinkedIn Top Voice recipient and a thought leader in people management. Her work is featured on various top-tier publication platforms such as Muck Rack, Medium, eLearning Industry, Business2Community, DZone, Social Media Today, G2., and TweakYourBiz.