Last Updated on October 30, 2024 by Owen McGab Enaohwo
Enterprise process management (EPM) has been trending as an area of focus for organizations looking to improve their internal processes for a while. There is something great about having well-defined processes that help your team get stuff done efficiently. However, much work is also involved in designing, implementing, and maintaining effective operations. That’s where process management systems (PMS) come in handy. These tools enable you to automate and integrate workflow processes across an organization.
This in-depth comparison of two leading solutions for capturing, documenting, and sharing processes amongst your team–SweetProcess and Process Bliss– will expose you to the critical differences between these two solutions and how they can best help your company, followed by an implementation example.
SweetProcess is an established platform with a large customer base who enjoy its simplicity and ease of use. The software lets you capture every process step, like email-support ticketing or onboarding new sales leads, employees, and clients. The software allows you to visualize your process in one place with flow-chart style steps, and provides an easy drag/drop feature.
Process Bliss is a newer platform with several customers who enjoy its features. You can centralize processes, workflows, tasks, and reporting with Process Bliss on the platform, continuously improving operations.
You have two main options for documenting your organization’s standard operating procedures (SOPs), processes, and policies. Both platforms offer a wealth of features and benefits that make documenting your company’s procedures a breeze. But which one is the best fit for your organization? In this deep dive comparison, we’ll take a closer look at the key features and differences between SweetProcess and Process Bliss to help you make the best decision for your company.
You may benefit from the 14-day FREE trial immediately if you want to dive right in and try out SweetProcess.
Table of Contents
Chapter 1: SweetProcess vs. Process Bliss: A Summary
Chapter 2: How Do You Create SOPs, Processes, and Policies With Each Tool?
- How to Document SOPs Using Process Bliss
- How to Document SOPs Using SweetProcess
- How to Create Processes on Process Bliss
- How to Create Processes on SweetProcess
- How to Draft Policies on Process Bliss
- How to Draft Policies on SweetProcess
- Verdict: The Winner!
Chapter 3: Ease of Use and Collaboration: Which Tool is Better?
- Process Bliss User Interface
- SweetProcess User Interface
- Collaboration and Reporting
- Verdict: The Winner!
Chapter 4: Pricing: Which Tool is More Affordable?
Chapter 5: What Are Customers Saying?
Chapter 6: The Bottom Line: Which Tool is Best for Documenting SOPs, Processes, and Policies?
Chapter 1: SweetProcess vs. Process Bliss: A Summary
Process Bliss is a web app that allows companies to create and automate workflows to become more efficient. However, does it measure up against SweetProcess? To answer this question, a comparison has been made between Process Bliss and SweetProcess, a similar product based on the idea of automation.
What is Process Bliss?
Process Bliss is an application designed to improve the functioning of small and mid-size businesses in compliance, time tracking, and document control. The software automates business processes via an intuitive drag-and-drop interface. Workers can then see the process laid out visually.
Some of the key advantages of using Process Bliss include:
Advantages: Process Bliss’s key features include: built-in customer relationship management (CRM), auditing, time management, a visual workflow editor, and custom forms. The product’s drag-and-drop interface makes designing visual business processes simple. The visual editor is also suitable for displaying and revising internal workflows. The company also offers a free trial on its homepage. The software is not without its disadvantages.
Some of its cons are:
Disadvantages: Process Bliss has a steep learning curve. Employees are unable to solve problems as they arise. If something goes wrong, remaking the entire system is complex. Businesses must have a Process Bliss expert on staff who is familiar with all aspects of the program. These all require money to acquire and maintain.
Process Bliss’s flexibility is limited. Process Bliss does not allow for task deletion or editing. You can only archive them. There are several file management alternatives that you may utilize to improve productivity and organizational effectiveness.
Other limitations of Process Bliss include falling short of revealing what is on each person’s plate. Finding the correct personnel to finish a project might be challenging if you cannot track the work of specific users. The inability to see what is on each team member’s plate may result in poor management or unfavorable results.
What is SweetProcess?
SweetProcess is a cloud-based application that helps enterprises document, manage and automate their business processes. It uses a process-oriented approach to improve efficiency and cut down on costs. The software also helps shorten the lead time for projects. It makes it easier for organizations to get project approval as it ensures that all relevant stakeholders have reviewed the material.
SweetProcess offers a free trial of its software on its homepage. The software makes documenting SOPs exceedingly simple and effective, including sharing several processes with a team. As a result, businesses can enjoy several advantages, including improved efficiency, greater accuracy, and reduced training costs.
Let’s take a look at some of the other benefits of the software:
Advantages: SweetProcess’s key features include: a built-in CRM, collaboration tools, a process flow builder, and intelligent visual reporting. The drag-and-drop interface is also easy to use. The company offers a mobile app for Android and iOS. The software lets you automate your processes using our built-in checklist logic. You can even configure emails to alert people when a step in a process has been completed or is overdue.
You should document repetitive tasks in a single location to reduce confusion and email exchanges. For organizations of all sizes, SweetProcess is ideal since it helps with task creation, productivity monitoring, documentation, and much more. Businesses who wish to test out the software before subscribing can do so with a free trial.
Chapter 2. How Do You Create SOPs, Processes, and Policies With Each Tool?
Writing an SOP can be a daunting task. You need to cover all the bases while keeping the document concise and easy to understand.
How to Document SOPs Using Process Bliss
With Process Bliss, you can easily create a comprehensive SOP that covers every step of your desired procedure. Once you’re finished, you can share your SOP with others so they can easily follow along and get the job done right.
You may decide to create procedures from an existing template or create a new one. Find the template you want to use in the “Templates” tab or create a new one.
Some already templated procedures include responding to a formal grievance and parental leave. Click on the “Responding to a Formal Grievance” template to use it.
Import the “Responding to a Formal Grievance” template and select the blue button to edit as desired.
You may decide to add or delete steps to the procedure.
When done editing, publish it for all team members to see and use.
How to Document SOPs Using SweetProcess
Your SOP documentation may be done using a unique interface in SweetProcess. Additionally, you may import your template or SOP or develop a new SOP from the start using an existing SOP template on the site.
SweetProcess is made explicitly for documenting your SOPs and has a procedures tab on its dashboard. All you have to do is to click on it and add a new procedure for your organization.
Click on the “Create Procedure” tab.
Give your SOP a title.
Add the procedure to a team.
Continue to add more details.
Add a description to your procedure.
You may decide to add some tags for easy identification.
You will need to add steps to your procedure.
You should give the step a title and description.
You may add images to the step to give life to it.
To save the draft, click on “Finished editing.”
You may decide to repeat the steps above to add more steps to the procedure. Team members will be notified when it is published and may monitor the process from their end.
One uniqueness of the SweetProcess software is the flowchart overview available for you by the side to ensure you have followed the steps of creating a procedure as you should do it.
How to Create Processes on Process Bliss
You may decide to create a process from scratch or use an already existing template. Below, a search for methods was done in the templates library, and several templates popped up.
Let us assume we want to set up a process for hiring an agency. Click on it and select “Use template” to import the template.
The software will notify you that the template has been added to your account. You may go ahead and edit the template to suit your needs.
You may edit the template and add multiple steps to it, such as tasks. Publish it when you are done with all the edits.
How to Create Processes on SweetProcess
Creating processes is at the heart of what SweetProcess does. We are here to help you map out your business processes, no matter how big or small. SweetProcess has helped many great businesses streamline by creating processes and tasks based on the procedures. Cullen Insurance Agency has a story to share.
When Cullen Insurance Agency decided to implement SweetProcess, it was looking for a way to streamline its business processes and become a frontrunner in its industry. It quickly became apparent that SweetProcess was the perfect tool for the job.
Thanks to SweetProcess, Cullen Insurance Agency was able to improve communication between its team members, speed up approvals, and make it easier for customers to get the information they needed. This resulted in a more efficient and productive workplace—and better customer service.
As a result of its success with SweetProcess, Cullen Insurance Agency has grown and thrived in today’s competitive marketplace.
Whether you’re starting from scratch or looking to improve existing processes, we’re here to help. Here’s a quick overview of how to create processes on SweetProcess.
To get started, SweetProcess has a dedicated “Processes” button on the dashboard. Click this to create a new process.
Give your process a title and description, then click “Continue.”
Add the process to a team.
Add a description to the title for easier identification.
Now it’s time to start adding steps to your process. Click the “Add Step” button to get started. You can add as many steps as you need and reorder them later if necessary. You can add a title, description, and relevant files or images for each step. You can also assign the step to a specific team member or department.
You have the flexibility to move the steps around or delete any you think don’t fit.
Once you’ve added all the steps for your process, it’s time to publish it. Click the “Approve” button, and your process is now live and visible to team members.
That’s it! You’ve now created your first process on SweetProcess.
How to Draft Policies on Process Bliss
Unfortunately, Process Bliss does not have this feature. The lack of a tool to draft policies is a significant shortfall for the company. In the meantime, there are other tools available that can help fill the gap. This inability could be a great reason to switch to SweetProcess. SweetProcess offers a robust policy drafting feature. This is a significant advantage for businesses that must develop and implement policies regularly.
How to Draft Policies on SweetProcess
Many people view policies as something that only big businesses need to worry about. However, the reality is that policies can be just as crucial for small businesses. After all, policies are simply a set of principles that guide decision-making. By having a clear set of policies, companies can ensure that they always act in the best interests of their employees, customers, and shareholders.
Furthermore, policies can help businesses to avoid legal difficulties and ensure compliance with regulatory requirements. In short, policies play a vital role in ensuring that companies operate smoothly and effectively. As such, all companies should carefully consider developing comprehensive policies covering all aspects of their operations.
Follow these easy steps to draft guidelines on SweetProcess.
Click on the “Policies” tab.
Select “Create Policy” when the page opens up.
Give the policy a title.
Add the policy to one of your teams or more.
Click the “Continue” button.
Click on the space beneath to edit the policy.
When drafting the policy document, click “Approve” in the upper right corner of the page to approve it and make it live.
You can request permission by clicking the “Request Approval” button, as shown below, even if you cannot approve the policy.
Note: Any process or policy you create in SweetProcess may be embedded on any website of your choosing, and any changes you make will be instantly updated.
Verdict: The Winner!
SweetProcess is the winner because you can easily create and edit policies as needed with SweetProcess. The steps in documenting SOPs, procedures, and policies are more detailed. This makes it much easier to keep your business compliant with all applicable regulations.
In addition, SweetProcess offers a wide range of other features that are not available with Process Bliss. These include an advanced process management tool, robust project management capabilities, and a workflow automation engine. As a result, SweetProcess is the obvious choice for businesses that need a comprehensive process management solution.
Chapter 3. Ease of Use and Collaboration: Which Tool is Better?
Let’s now focus our attention on the UI. We’ll focus on how simple it is for brand-new users to go from being completely lost to effectively collaborating and managing projects on the platform. You want to pick software with no steep learning curve.
Process Bliss User Interface
You can sign up for a free trial on Process Bliss using your Google or Microsoft email.
When you sign up, you will be able to create tasks from the dashboard and edit them. You can also assign tasks to various team members who will get notified as you do. You may decide to create a task from a template or start from scratch.
The dashboard enables you to view your activity log. The dashboard informs you of all tasks assigned and to whom it is assigned, including due dates. It has so much information that may be difficult to digest all at once.
SweetProcess User Interface
The creation and implementation of standard operating procedures (SOPs), policies, and processes are made simple with the drag-and-drop interface of SweetProcess. Thanks to the integrated approval mechanism, all modifications are simply evaluated and authorized by the right team members.
The SweetProcess dashboard is the perfect way to stay organized and keep track of your business processes. It allows you to create and manage processes, assign tasks to team members, set deadlines, and track progress. Plus, the dashboard gives you an overview of all your processes in one place. This makes it easy to identify bottlenecks and ensure everyone is on the same page. A SweetProcess dashboard is essential for any business owner who wants to streamline their operations and ensure that their team is productive.
Signing up on SweetProcess is hassle free. You do not need a credit card. All you need is an active email address. Click on the yellow button to try it for free.
You will be directed to input your details, including a password, and accept the terms and conditions of use.
Registration with SweetProcess and Process Bliss are both accessible. They both have video demos, and you can schedule a call with their staff to take you through the software. Additionally, SweetProcess allows you to test all the functionalities rapidly. The platform also offers training and support options to ensure that you and your staff are knowledgeable about the most recent innovations.
Some companies have attested to the ease of use of the SweetProcess platform. Notable amongst them is Onogo, an e-commerce business. Onogo was a small company that had big dreams of becoming a top competitor in the industry. However, it struggled to keep up with employee management as the business expanded.
The operations manager of Onogo, Florinela Serban, knew they needed a system that could handle their workflow management. She found SweetProcess and decided to invest in the software. By doing so, she believed they would be able to work more efficiently and effectively.
Florinela was right! Employees who become more knowledgeable and skilled could contribute more to the company’s growth. Onogo soon began to experience rapid growth, and it soon became one of the top companies in its field. Florinela describes how easy it is to use the SweetProcess software. In her words:
“The main difference with SweetProcess that appealed to me is the ease of use… There’s a lot that you can also do with the content. You can add videos and photos and links to more information, and not only that, but you can also run it as tasks and on the backend.”
Collaboration and Reporting
Collaboration is vital for many workplaces. Teamwork is critical for many workplaces. Why is collaboration essential? Well, having a team that can work together to achieve goals is crucial. When everyone works together, the workplace can be more productive and efficient. Plus, working with a team you can rely on and collaborate with is more fun! Tools like Process Bliss and SweetProcess are the perfect answer to this problem, each meeting the needs of different users depending on their working style or preferences.
SweetProcess and Process Bliss allow you to share the project with multiple team members. Both tools will enable you to create an unlimited amount of tasks, though only SweetProcess allows you to have a total amount of subtasks. You can add as many people as you want to each task (even if they are on different projects).
SweetProcess does something that Process Bliss doesn’t: it supports the version history of documents, which is an excellent reporting feature. Document versioning lets you track changes made to a record over time, see who made those changes, and even revert to an older version if needed. This can be especially helpful when multiple people are working on the same document, making it easy to track everyone’s contributions. It also comes in handy if you accidentally make changes you later decide you don’t like.
With SweetProcess, you can simply revert to an earlier version and start again. Process Bliss may be an excellent tool for some, but for anyone who needs to keep track of document changes over time, SweetProcess is a clear choice.
Additionally, SweetProcess creates a centralized knowledge base. With SweetProcess, you can make things easy for your staff or customers. In addition to the automated workflow software, the centralized knowledge base eases collaboration and reporting. If you ever have a question about how something works, you can easily find the answer without searching through dozens of different emails or support tickets. This is an excellent way of improving communication amongst your team.
An excellent case study is Stone & Wood’s experience. Stone & Wood struggled with a great management system a few years ago. The company’s quality assurance and sensory coordinator, Thomas Parker, decided to try out SweetProcess’s free trial, and was hooked at the end of the free 14 days. He chose to invest in SweetProcess—a web-based knowledge management tool.
The results were immediate. Stone & Wood built a centralized knowledge base where employees could find information on everything from product specs to customer service procedures. This allowed the team to work more efficiently and effectively, improving business performance. In Thomas Parker’s words:
“Other things we started using SweetProcess for is what we call need-to-know. Because it requests their sign-offs, we can see that they’ve seen and read it.”
These days, Stone & Wood is doing better than ever, thanks to its innovative use of SweetProcess. The company has improved productivity, communication, and collaboration—all while reducing costs and improving customer satisfaction.
Both tools—SweetProcess and Process Bliss—have basic reporting and monitoring features, including KPIs. Also, both devices offer time-tracking features for certain types of tasks. SweetProcess website supports API, while Process Bliss doesn’t. This limits its collaboration.
Verdict: The Winner!
Even though both tools have similar reporting and time-tracking features, SweetProcess is superior. With SweetProcess, you can update processes, complete tasks, make changes, and submit in real-time for management approval. SweetProcess has a better reporting feature.
Chapter 4: Pricing: Which Tool is More Affordable?
Affordability is essential when choosing software, and you want to make sure you select a tool that gives you excellent service at a pocket-friendly price. The best platforms are those that offer value for your money rather than ones that will leave you with big holes in your wallet.
Process Bliss offers a monthly pricing plan of $10 per user. SweetProcess offers a pricing plan of $99 per 20 users per month, with an additional $5 per extra user. Both tools have a free 14-day trial with no credit card required.
Process Bliss Pricing Plan
SweetProcess Pricing Plan
Verdict: The Winner!
There is no doubt that SweetProcess is the winner here. SweetProcess offers $99 for 20 users, while Process Bliss provides $200 for 20 users, based on the pricing of $10 per user monthly. With SweetProcess, you can save 16% if you pay annually.
Any business owner knows that streamlining processes is essential to efficiency and profitability. But with so many software options on the market, it can be challenging to know which one is right for your business. SweetProcess and Process Bliss are two popular options. While they both have advantages, SweetProcess offers a significant advantage that sets it apart from the competition: a 30-day money-back guarantee. If you’re not completely satisfied with the software, you can get your money back—no questions asked. In contrast, Process Bliss does not offer a money-back guarantee, so you’re essentially taking a gamble when you purchase it.
With SweetProcess, you can try the software risk-free and see why it’s the right fit for your business. That’s why SweetProcess is the intelligent choice for streamlining your business processes.
Chapter 5: What Are Customers Saying?
Reviews are an integral aspect of businesses. As any business owner knows, happy customers are essential for success. Not only do they provide valuable feedback, but they also help spread the word about your company. As a result, keeping track of what customers say about your business is essential. Two of the most popular choices regarding process management software are SweetProcess and Process Bliss. So, what are customers saying about these two options?
Overall, both SweetProcess and Process Bliss receive high ratings from customers. However, there are some critical differences between the two.
Process Bliss Customer Satisfaction
Customers like the availability of various templates on the platform. The templates make it easy to organize processes.
However, customers have complained that Process Bliss has a steep learning curve. Most individuals complain about how difficult it is to utilize Process Bliss. This suggests that when you enroll staff, it may take them some time to understand how to utilize Process Bliss completely. A business manager said getting used to the structure, folder organization, and authorization takes some time.
Several users criticized the inability to delete or alter tasks on Process Bliss. They can only be archived. There are several file management alternatives you may utilize to improve productivity and organizational effectiveness.
SweetProcess Customer Satisfaction
SweetProcess is praised for its ease of use, ability to create a knowledge base to which customers can be directed, and a host of other great features. One user appreciates the accountability the platform holds all users to, and loves having an overview of each project.
Other users love SweetProcess because it helps with onboarding new employees, and they appreciate the lack of learning curve.
Verdict: The Winner!
Overall, SweetProcess is considered very easy to use, while Process Bliss is lauded for its great templates. In addition, SweetProcess is deemed to be more affordable than Process Bliss. Ultimately, the choice of software depends on its ease of use and flexibility. However, based on customer feedback, SweetProcess is a better choice.
Chapter 6: The Bottom Line: Which Tool is Best for Documenting SOPs, Processes, and Policies?
You can use a few different tools to document standard operating procedures (SOPs), processes, and policies. Two of the most popular options are SweetProcess and Process Bliss. But is SweetProcess the best option for your business? Let’s take a closer look at how SweetProcess has helped businesses streamline workflow and improve productivity, making it come out on top.
SweetProcess is a cloud-based SOP software that helps businesses document, track, and streamline their processes. It’s user-friendly and easy to use, with a drag-and-drop interface that makes creating SOPs a breeze. SweetProcess also offers handy features like version control and collaboration tools so multiple users can work on documents simultaneously. Let’s take a look at case studies:
Independent Retirement
Independent Retirement was looking for a way to improve its operations. It needed to ensure everyone was on the same page regarding tasks and processes and had access to the information they needed.
That’s when Independent Retirement turned to SweetProcess. With SweetProcess, it created process manuals and tracked who was doing what. This made it easy for everyone in the company to understand what they needed to do and when they were supposed to do it.
Thanks to SweetProcess, Independent Retirement is running more smoothly than ever. Employee training and onboarding have become a thing of joy. Managing tasks and document versioning has never been better.
Next7 IT
Next7 IT had been struggling to maintain consistency in its operations. Its team was constantly firefighting, and things were falling through the cracks. Documentation was outdated and scattered, which made it difficult to track changes and keep everyone on the same page.
The president of the company, Don Houk, discovered SweetProcess. He turned to us for help and was never happier. With its powerful process automation tools, SweetProcess was able to help Next7 IT create effective documentation that would keep everyone on track. Processes were streamlined and made more efficient, leading to a more consistent operation overall.
Next7 IT now enjoys the following features seamlessly:
- Effective documentation
- Employee onboarding and training
- Consistency in service delivery
XL.net
When XL.net decided to improve performance by removing clutter in its business processes, its CEO Adam Radulovic turned to SweetProcess.
The first step was to inventory the company’s processes and identify those that were no longer necessary or could be streamlined. This eliminated a lot of needless paperwork and made things run more smoothly.
Next, XL.net needed a way to ensure everyone followed the new streamlined processes. That’s where SweetProcess came in. With its easy-to-use interface, employees were able to learn the new processes quickly and start using them right away.
The results have been impressive! XL.net is now running more efficiently than ever before thanks to its improved business processes and SweetProcess’s help in implementing them.
Conclusion
Streamlining your organization’s workflow can be more efficient with the right tools at your disposal so that team members have more time to attend to other urgent business issues. Streamlining has advantages like higher income and less personnel turnover. Employees lose enthusiasm and energy when forced to perform unnecessary activities. They become sluggish, which reduces production and efficiency if the problem is not fixed immediately.
While both SweetProcess and Process Bliss offer similar features, SweetProcess has the edge regarding ease of use and collaboration tools. If you’re looking for the simplest way to document your company’s SOPs, then SweetProcess is the better option.
SweetProcess and Process Bliss are great tools for creating, managing, and documenting standard operating procedures (SOPs), processes, and policies. But we believe that SweetProcess is the better tool for the job. If you’re looking for a comprehensive solution to help you manage your business processes better, we suggest signing up for a free trial of SweetProcess now. Nowhere else will you find a better deal than this one.
