Last Updated on November 21, 2024 by Owen McGab Enaohwo
Struggling to keep your IT documentation organized and updated? You’re not alone.
Picking the right documentation tool can be a game-changer for any business. However, with options like IT Glue and ITBoost out there, the decision can feel overwhelming.
We’ll compare their features side-by-side to help you see the pros and cons of each tool so you can finally pick the one that will improve your productivity and fit your IT documentation needs.
Without a credit card, you can sign up for a 14-day free trial on SweetProcess today and see how it’s easy to create and manage IT documentation for your business so you can save time, boost productivity, and even generate IT documentation with our AI SOP builder in minutes.
Table of Contents
IT Glue vs. ITBoost: Key Differences
IT Glue vs. ITBoost: Key Similarities
SweetProcess: The Best Process Documentation Tool for IT Companies
IT Glue vs. ITBoost: Which Should You Choose to Document Your IT Processes?
What Is IT Glue?
IT Glue is an IT documentation platform that helps to centralize your processes. It helps to streamline process documentation by offering templates, visual aids, and checklists, making it easy to build, share, and update procedures. This helps to enhance your work efficiency, decreases errors, and ensures everyone follows the same steps to carry out daily operations.
What is ITBoost?
ITBoost helps automate your IT documentation and standardize workflows for smooth operations. It helps to simplify documentation, enhances consistency, boosts team efficiency, and ensures all your staff are on the same page.
IT Glue vs. ITBoost: Key Differences
While both streamline IT operations and increase efficiency, they have their unique features and functionalities.
User-Friendly Interface
IT Glue has a dark and white background that is easy on the eyes, and it has a user-friendly menu like SweetProcess. While ITBoost has a few functions that are ideal for minimalists, their interface does not allow for easy customization.
Knowledge Base History
IT Glue focuses on the detailed history of each piece of documentation, and ITBoost enables you to kind of rewind your history to track document changes. However, it still doesn’t give you every detail like SweetProcess, which shows you who changed what, when, and why, plus the particular hour and even minutes it was adjusted.
Search Functionality
Just like SweetProcess, IT Glue’s search functionality allows you to go through your IT documentation. You can search for keywords, phrases, or even specific tags and find the information you need. Search results are displayed in a user-friendly format, making scanning and identifying the most relevant results easy.
With advanced search options, you can further refine your search by specific categories, tags, or filters, just like that of SweetProcess. On the other hand, ITBoost has a search function that helps you find documents too, but most users complain that the search results sometimes fail to show, though a press release from their knowledge base suggests that the issues have been fixed.
Notifications
Both IT Glue and ITBoost offer notification systems, but there are some key differences between them.
ITBoost has an edge over IT Glue in this aspect, as it supports a wider range of notification channels, including email, SMS, and push notifications. IT Glue only sends email notifications—unlike SweetProcess, which also provides customization to set notification rules, with enough triggering options to send SMS and email alerts, webhooks, and push notifications.
Free Trial
When investing in software solutions for your business, trying before you buy is always helpful. IT Glue and ITBoost offer free trials, allowing you to test their features and functionalities before committing to a subscription.
IT Glue offers a demo trial that will require you to fill out the form to view a quick 10-minute video to introduce IT Glue to you. Then, a documentation specialist will contact you within 24 hours by email or phone to schedule your demo in a time slot that works best for you.
After the call, a documentation specialist will conduct your virtual tour for about 30 minutes.
While ITBoost offers a free trial, you don’t need to wait for a call to get started. Just head straight to the sign-up page, register, and get started—as easy as it is when you’re signing up on an IT documentation tool like SweetProcess. And you can enjoy this FREE trial for 14 days with no credit card required.
Pricing
IT Glue pricing is based on the number of users and the features you require. They have different tiers of pricing plans, starting from $29/user for the basic package to $39/user for the enterprise package.
On the other hand, ITBoost pricing starts at a $17 monthly fee for five users.
With pricing, it’s important to consider your specific needs and budget.
IT Glue vs. ITBoost: Key Similarities
Despite the differences between the two tools, here are similarities that they both share:
Password Management
Both tools provide a secure and convenient way to store and manage passwords for all your IT assets.
With IT Glue, you can create and store complex passwords for different accounts and easily access them whenever needed. This ensures that sensitive login information is kept secure and easily accessible to any authorized personnel.
Similarly, ITBoost also offers powerful password management features. You can securely store passwords, generate strong passwords, and share them with team members when necessary.
Process Management
SweetProcess provides a centralized platform for documenting and automating your processes and allows you to track and monitor the progress of your documentation processes. IT Glue and ITBoost enable you to create standardized processes and workflows for common tasks, ensuring consistency and reducing the chance of errors.
Access Control
Access control is a critical aspect of IT documentation management, and both IT Glue and ITBoost offer access control features to secure your data and make it accessible to only authorized individuals, like the SweetProcess role permission feature, so you can view, edit, and delete information in your IT documentation.
You can even create custom user groups and define what actions they can perform within the system to minimize the risk of data breaches.
Checklist
Both IT Glue and ITBoost offer a helpful checklist feature you can use for different procedures, projects, or tasks.
This allows you to break down complex processes into smaller, more manageable steps. You can also set due dates and assign tasks to specific team members, ensuring accountability and promoting collaboration.
Core Features of IT Glue
Let’s explore the key features of IT Glue and how they can benefit your organization.
Password Management
IT Glue’s password management feature also allows you to create unique and strong passwords for each account, eliminating the risk of a security breach.
It also allows sharing passwords with team members while maintaining control and visibility over who has access. You can also set up password expiration reminders to update your passwords.
Password Workflow for Access Control
With IT Glue, you can easily define access levels and permissions for different team members, ensuring that each person only has access to what they need.
The password workflow feature also includes setting up approval processes for password changes, allowing you to maintain control over who can make modifications.
Microsoft 365 Integration
You can easily integrate your Microsoft 365 account with the IT Glue platform, allowing for a more efficient workflow to easily access and manage your Microsoft 365 documents, spreadsheets, and presentations directly from within the IT Glue interface. This eliminates switching between different applications, saving you time and effort.
Checklists and Checklist Templates
You can easily add, edit, and reorder items on the checklist, making it easy to customize it to fit your needs.
IT Glue also provides a library of pre-built checklist templates that you can leverage to save time and effort in creating checklists from scratch and ensure that you’re following best practices in your organization.
Knowledge Base Library
With this, you can easily access, store, and organize articles, how-to guides, troubleshooting steps, and other valuable resources.
It allows you to create a comprehensive knowledge base that is accessible to all team members, promoting collaboration and ensuring that everyone has access to the information they need.
Offline Extension
With this powerful capability, you no longer have to worry about losing access to your critical IT documentation when you’re offline or experiencing connectivity issues. The offline extension allows you to sync your IT Glue data to your local device, ensuring that you have access to your information even without an internet connection.
Password Vault
This acts as a secure digital vault where you can store all your passwords in one central location.
It encrypts your passwords and keeps them protected from unauthorized access. No more sticky notes or spreadsheets with passwords scribbled all over—IT Glue’s password vault keeps everything organized and secure.
Mobile App Version
If you always need to access your IT documentation, you can access all your IT Glue data directly from your smartphone or tablet, giving you the flexibility to work from anywhere.
You can easily search for and retrieve important information, update and add documentation, and collaborate with team members, all from the palm of your hand. It’s like having your entire IT knowledge base in your pocket.
Archive Assets
The archive assets feature allows you to create a centralized repository for all your IT assets, such as hardware inventory, software licenses, and network configurations.
You can categorize them based on type, location, or any other criteria that make sense for your organization. This makes it easy to quickly find the asset you’re looking for, saving you time and effort, and also enables you to attach additional documentation or files to each asset.
Core Features of ITBoost
Let’s look at some of the features of ITBoost:
Knowledge Base
With the ITBoost knowledge base feature, you can create and maintain a comprehensive knowledge base that houses all your important information in one place.
Whether it’s troubleshooting guides, standard operating procedures, or best practices, you can easily access and update your knowledge base with just a few clicks.
Process Documentation
ITBoost allows you to create, update, and manage all your process documentation in one centralized location.
Whether it’s documenting your IT workflows, outlining your standard operating procedures, or mapping out your incident response protocols, ITBoost makes it simple and efficient.
Checklist
With this, you can create and manage checklists for your team, ensuring that no task is forgotten or overlooked. Whether it’s a daily to-do list or a detailed project checklist, you can easily create and assign tasks, set deadlines, and track progress.
Password Management
The ITBoost documentation software has a password management system that allows you to securely store and manage all your passwords in one place.
No more struggling to remember multiple logins or worrying about unauthorized access. ITBoost offers password encryption and multifactor authentication to ensure a high level of security for your sensitive information. You can also easily share passwords with team members while maintaining control and oversight.
Website and SSL Monitoring
Just like IT Glue, you also get the SSL monitoring feature on ITBoost. With this feature, you can easily monitor the status and performance of your website, ensuring that it is always up and running smoothly.
Expiration Tracking
With ITBoost, you can easily monitor the expiration dates of licenses, warranties, contracts, and other time-sensitive assets. By staying on top of expiration dates, you can avoid any potential disruptions or penalties.
Archive Assets
With this tool, you can easily archive and track your assets in one location. From hardware to software licenses, you can keep a record of all your assets and their relevant information.
Integration
ITBoost can integrate with a wide range of tools and platforms that you may already use in your business.
This means that you can connect ITBoost with your existing systems, such as ticketing systems, monitoring tools, and remote management software, allowing for a smooth and fast workflow.
Cons of IT Glue
IT Glue helps IT professionals manage and organize their company’s information. However, like any other tool or software, IT Glue also has its drawbacks. Here are a few cons you might not like:
Ineffective Search Functionality
One of the major drawbacks of IT Glue is that it falls short of providing an easy search experience. Many users have reported that the search feature in IT Glue is not as accurate and efficient as they would like it to be. This can waste your time and frustrate you when you’re trying to find specific information or documents within your system.
The search results may not always be relevant or may not include all the relevant information, making it difficult to locate what you need.
Limited Integrations
For small businesses, having software that integrates with other tools and platforms is essential for optimizing workflows and maximizing efficiency.
Unfortunately, IT Glue falls short in this area, as it has limited integrations available. This can be a major drawback for small business owners who rely on a variety of software applications to run their operations.
Also, IT Glue works with big PSAs (professional services automation) like ConnectWise Manage and Autotask, but it might not connect as easily with smaller PSAs that some companies use. Fortunately, with an IT tool like SweetProcess, you can easily integrate with 1,000+ apps.
Infrequent Feature Release
As a small business owner, staying up to date with the latest software features and capabilities is important for staying competitive. That’s why SweetProcess is always updating the software. For instance, we recently released an AI SOP writer, and more updates are still coming.
Unfortunately, one con of IT Glue’s slow and irregular updates is that it can leave users feeling stagnant and left behind.
Pricey for Small Businesses
As a business, every expense needs to be weighed, and IT Glue only offers its important features at high price ranges.
This can be a barrier for small businesses looking to access all functions of their tool without breaking the bank.
Cons of ITBoost
Here are some ITBoost drawbacks:
Less Customization
While the software offers a range of features, it may not fully align with your organization’s unique needs.
And having to figure out a way to work around the software’s limitations can be time-consuming and inefficient.
Doesn’t Support a Mobile App
One major drawback of ITBoost is that it does not support a mobile app.
Without a mobile app, users can only access ITBoost through a desktop or laptop computer.
This can be highly inconvenient for you if you need constant access to your IT document management solution while on the move or in the field.
It can also slow down your productivity, as you may need to wait until you return to your desk before addressing urgent IT issues.
No Browser Extension
A browser extension allows users to easily access and interact with a software solution directly from their web browser without the need to switch between different applications.
ITBoost lacks a browser extension. This is a huge drawback if your business relies heavily on web-based apps or tools.
Supports Only 5 Users
For small businesses that are looking to scale, having the flexibility to accommodate a growing team is very important. Unfortunately, ITBoost only supports five users.
This means if you have more than five employees who need access to the software, you’ll either have to invest in additional licenses or find ITBoost alternatives like SweetProcess, which only charges $99 for a team of 20 members and doesn’t charge for any inactive users.
Here’s another post where we discussed IT Glue as an IT documentation tool similar to Ninjaone
SweetProcess: The Best Process Documentation Tool for IT Companies
Let’s look at some of the most helpful features SweetProcess offers that help you create and manage your process documentation.
How to Document a Process on SweetProcess
Go to the “Process” tab and click on “Create Process.” Write a title to help you easily identify it, then write out the process instructions you want.
You can also add screenshots, images, and videos too if you like. Or, if you want to save time, use AI to help you generate and save process instructions.
How to Manage Existing Processes on SweetProcess
SweetProcess enables you to play as much as you want with a lot of functions.
You can even add a new process to a specific team by clicking on the “Add to teams” option below the process title.
You can also edit, change folders, edit tags, share, duplicate, export, and even move your process folder to the recycle bin with just a single tab. Sadly, the interface isn’t this straightforward in both IT Glue and ITBoost.
How to Assign a Process as a Task on SweetProcess
Go to the process you are to assign as a task. Click on the “Actions” button and select “Assign as Task.”
Then, select whether you want to assign the process as a task to individuals or in groups (teammates).
How to Monitor Process Activity on SweetProcess
Go to the process for the activity you want to track. Then click on the progress bar in the left-hand corner.
How to Turn Procedures Into Processes on SweetProcess
This process is also easy to do within your SweetProcess dashboard. Click on the ADD STEP function after adding a title to a new process. Then click on “Procedure.”
Search and choose, or even create the procedure you want to turn into a process.
You need to try SweetProcess. The interface is so easy to use.
But don’t take our word for it. Go through some of our SweetProcess customer reviews below and see for yourself:
Don Houk, the president at Next7 IT, needed an effective system to document their processes for optimal performance, but they suffered operational setbacks because the Microsoft Word documents they were using were inadequate.
They had to find a solution. Here’s what Don has to say:
“SweetProcess came from a search that we did, trying to identify a better way to manage our processes. Prior to SweetProcess, we were just doing everything in Word documents, and that was okay. It was very flexible, but it had several problems with it. We couldn’t consistently take that process and throw it into a checklist. We couldn’t see who had executed it at a particular time,” Don explains.
Also, SweetProcess creates the best checklists. Don says that creating checklists was one of the many features that drew him to SweetProcess.
“The check listing underneath a single step is important—where you could have substeps underneath. Something you think is very simple, substep under a step, that shouldn’t be a hard thing to do. But surprisingly, that wasn’t a feature that a lot of software had. The combination of those is what drew us to SweetProcess.”
Dr. Jeremy Weisz, a co-founder at Rise25, links businesses and their clients via content marketing and podcast strategies. Jeremy and his team documented their SOPs with Google Docs. However, he later realized they didn’t work as expected.
Later on, Jeremy became exhausted by how his staff always had to ask him for guidance before finishing tasks, which slowed down their productivity. That pushed him to look for a solution, and he discovered SweetProcess.
Although he was skeptical about signing up, they resolved his concerns when he tried SweetProcess and found out it’s an efficient SOP documentation system.
In his words: “The game-changing piece is peace of mind…. Now it’s like, let’s get everything out of everyone’s head into SweetProcess. So, we could rest assured. We just had someone whose mom went to the hospital. We don’t have to be concerned like, ‘Oh my God, that person handles XYZ. They are the ones who know how to do that.’ We have a process for it.”
IT Glue vs. ITBoost: Which Should You Choose to Document Your IT Processes?
To get things right, you need the right software to properly build, manage, and automate your process documentation. While IT Glue and ITBoost can assist you in certain areas, their usability is not satisfactory.
For example, ITBoost only supports five users, has no browser extension, is difficult to customize, and does not allow you to keep track of what’s going on from a mobile device.
Likewise, IT Glue is quite costly for small businesses, has limited integrations, faulty search boxes, and doesn’t regularly update its tool to align with customers’ reviews.
Each one has particular benefits for your business. You can go through the table below and pick one that suits your budget, specs, and number of employees.
| Features | IT Glue | ITBoost | SweetProcess |
| Create SOPs | ✅ | ✅ | ✅ |
| AI documentation function | ❌ | ❌ | ✅ |
| Add and edit files, images, and videos | ✅ | Insert images? Yes. But editing is quite tricky | ✅ |
| Single sign-on system | Unnecessarily long and slow sign-up process | ✅ | ✅ |
| Dark mode | ✅ | ❌ | ✅ |
| Collaborate in real time | ✅ | ✅ | ✅ |
| Website and SSL monitoring | ✅ | ✅ | ❌ |
| Centralized expert knowledge base | ✅ | ✅ | ✅ |
| Access control | ✅ | ✅ | ✅ |
| Customizable templates | ✅ | Less customization | ✅ |
| User-friendly interface | ✅ | Ideal for minimalism but not difficult to customize | ✅ |
| Assign and track tasks | ✅ | ✅ | ✅ |
| Export documents for offline viewing | ✅ | ❌ | ✅ |
| Flexible pricing | $29/user, quite pricey for small businesses | $17/month for 5 users | $99/month for 20 users and zero charge for inactive members |
| Satisfactory search function | ✅ | Sometimes glitchy | ✅ |
| Version history tracker | Not very detailed | Not detailed | View who changed what, when, and why |
| Mobile access to documentation | ✅ | ❌ | ✅ |
| Zapier’s integration with 1,000+ apps | Limited integrations | Limited integrations | ✅ |
| Browser extension | Available on Chrome and Firefox only | ❌ | ✅ |
| Frequent feature release | Slow to release updates | ✅ | ✅ |
| Notifications | Only sends email alerts | Sends email, SMS, and push notifications | SMS, email, and push notification |
And if you decide to go for SweetProcess, here are the benefits:
● Create SOPs
● AI documentation function
● Insert files, images, and videos to make instructions clearer
● Single sign-on system
● Insert and edit images
● Collaborate in real time
● Centralized expert knowledge base
● Staff management system
● Customizable templates
● Simplified interface
● Assign and track tasks
● Export documents for offline viewing
● Flexible pricing; you won’t pay for inactive users
● Version history checker
● Manage tasks with tags
● Mobile access to documentation
● Print documents for offline viewing
● Zapier integration with 1,000 apps
● “Completed tasks” alerts
● Email and phone support
Plus, we offer a 14-day free trial with no credit card required.
