By Alejandra Bernal Yepes | 17 mins
Effective customer service is a collective effort of every employee. Rajaa El Oualidi brings her wealth of experience in customer service to the table as a senior director of operations at UDR, a real estate investment trust (REIT) company. She created a system that requires team members to be a part of the customer satisfaction […]
By Alejandra Bernal Yepes | 20 mins
As the chief operating officer and founding member at Flyhomes, a real estate agency, Ryan Dibble adopts a customer-centric approach in his operations with an emphasis on effective problem-solving. Ryan is the guest in this episode of the Process Breakdown Podcast. He shares his experience with host Chad Franzen about creating an enabling business environment […]
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By Alejandra Bernal Yepes | 14 mins
Gaps in an organization’s operations reflect in its sales and lead to low revenues. As the director of operations at Corvia, a payment solutions provider, Carlos Amaya streamlines the organization’s operations and offers strong support to the sales team for higher efficiency and increased revenue generation. Carlos Amaya is the guest in this episode of […]
By Alejandra Bernal Yepes | 21 mins
Employee motivation acts as a driving force for an organization’s success. As the hospital administrator at Arkansas Children’s Northwest, AnneMarie Witecki implements processes that enhance employee motivation and measure employee performance objectively. AnneMarie Witecki is the guest in this episode of the Process Breakdown Podcast. She speaks with host Chad Franzen about strategies for employee […]
A motivated and devoted team is the best arsenal for managing and conquering a crisis. As the chief operating officer at Rady Children’s Hospital, Dr. Nicholas Holmes manages the organization’s operations with a people-centric approach for collective success. Dr. Nicholas is the guest in this episode of the Process Breakdown Podcast. He speaks with host […]
By Alejandra Bernal Yepes | 22 mins
A great customer experience builds trust and loyalty for long-term engagement. As the chief operating officer at Zenefits, a workflow software, Isaac Vaughn implemented processes to continuously improve the customer experience for maximum satisfaction. Isaac Vaughn is the guest in this episode of the Process Breakdown Podcast. He speaks with host Chad Franzen about how […]
Scaling business operations is counterproductive without the right systems and resources. The chief operating officer at ThriveDX, Rohit Sharma, adopts a systematic approach to scaling the organization’s operations effectively. Rohit Sharma is the guest in this episode of the Process Breakdown Podcast. He speaks with host Chad Franzen on the importance of automation, structuring, and […]
By Alejandra Bernal Yepes | 16 mins
Making a career shift from the public sector to the private sector, Mike McCarthy finds that trust is a constant variable for success. As the chief financial and chief operating officer at Northern Essex Community College, he creates a conducive environment and implements the right systems to earn the trust of his team members and […]
By Alejandra Bernal Yepes | 8 mins
As president and financial advisor at Thimbleberry Financial, Amy Walls leads a team of financial experts who help clients manage and grow their money for a purpose. Having standard processes is integral to an organization’s success. So Amy created business processes in Microsoft Word documents to enhance their operations. However, her team had difficulty accessing […]
By Alejandra Bernal Yepes | 9 mins
Manny Cosme is the president and chief executive officer of CFO Services Group, a management accounting firm. Part of his responsibilities is to help small businesses streamline their bookkeeping and accounting needs. Doing these tasks was easier in the early stage of the business. But as the company grew, capturing the nuances of each client […]