By Owen McGab Enaohwo | 9 mins
Introduction Mary Pittman is the Process Improvement Leader at IMS ExpertServices, a consultative firm that caters to the world’s most influential law firms. Dealing with such an elite clientele demands excellence. Employees are required to be on their A-game at all times. But achieving that was difficult using manual documentation methods. There was a knowledge […]
Introduction Troy Westley is the CEO at Operoo, an organization that helps businesses, especially schools, go paperless by automating their paperwork. As a fast-growing startup, many new processes were required for new departments and team members. Troy found himself having to explain every process to every team member and that was slowing him down and […]
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By Owen McGab Enaohwo | 8 mins
Introduction As Administrator/HR at Brooks Law Group, Laura Johnson was not new to business processes. The firm had quite a number of processes for rendering their services to injured and disabled people. But these processes were manually managed, and there was only so much they could do with them. Employees were not able to work […]
Introduction As CEO of Good Nature Organic Lawn Care, clients’ safety was Alec McClennan’s priority. The clients granted him and his team access onto their property on the basis of trust. One way to respect that trust was to deliver a great service. But there was a tendency for workers to drop the ball due […]
Introduction Running a business of document management software for lawyers, CEO of Optiable Craig Bayer had a dire need of documented processes to get things done. He sought to meet this need by documenting the processes manually. But navigating them was a hard nut to crack. Micromanaging employees was part of the day’s job, and […]
Introduction With no previous experience of using workflow management systems, ParcelPoint Operations Manager Charlotte Wallwork took the bold step to streamline her team’s business processes. The back and forth while executing simple tasks was evidence that her team members could do with some help. And with the company growing rapidly, they needed a solid system […]
By Owen McGab Enaohwo | 7 mins
Introduction General Manager at Maxwell Counters, Austin Maxwell, was keen on enhancing employee efficiency by making provisions for documented processes to guide them through their day-to-day activities. But that was not sufficient. The documents were either inaccessible or not up to date. It became apparent that they needed better systems in place. Austin gives us […]
By Lexie Lu | 7 mins
The proliferation of smart technology throughout the economy is significantly impacting every sector. Smart tech is typically associated with consumer goods — like smart home assistants, security cameras and thermometers — but over the past few years, Internet of Things (IoT) sensors and devices have taken the business world by storm. Smart design is the […]
By Owen McGab Enaohwo | 39 mins
In this episode of the Process Breakdown Podcast Geoff Woods, vice president of The ONE Thing, talks about prioritizing, time blocking, and setting goals. He talks about how you can successfully set things in an order of importance, how companies should prioritize and time block for maximum effectiveness. He also puts these methods into perspective […]
By Owen McGab Enaohwo | 51 mins
On this episode of the Process Breakdown Podcast Bob Sutton, professor of management science and engineering at Stanford, co-founder of Stanford Technology Ventures Program and the Hasso Plattner Institute of Design, speaks about the errors companies make, how to correct them, and how they can adjust their game plan for maximum output and profit. He […]