By Owen McGab Enaohwo | 8 mins
Introduction Coming on board as the practice manager at 3rd Arm Admin, Candice Burgess’s role was to enhance the organization’s operations by fine-tuning its payroll and business administration services. Staff members grappled with running payrolls successfully by the due dates as a result of clogs in the manual processes they were working with. The need […]
By Owen McGab Enaohwo | 10 mins
Introduction Taking a new position at Mudd Advertising six years ago, Senior Advisor of Digital Technology and Performance Dave Meindl did not have any system on the ground to work with—not even paperwork documentation. He had no idea how procedures were executed within the organization. Left to his fate, he was determined to make things […]
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By Owen McGab Enaohwo | 9 mins
Introduction As director of operations at Network Doctor, Joel Mizrahi’s topmost priority was crystal clear: to give their customers peace of mind. However, achieving that was a tall order. He and his team had trouble accessing vital information needed to resolve customer support issues. So much time was wasted looking for information on how to […]
By Owen McGab Enaohwo | 26 mins
On this episode of the Process Breakdown Podcast, the guest speaker David Finkel, an ex-Olympic–level athlete turned multi-million dollar coaching guru, speaks on the mistakes to avoid and gems to use when scaling up, and also on how to effectively streamline your business processes using the Pareto (80/20) principle. He shares how he has used […]
By Owen McGab Enaohwo | 11 mins
Introduction Having grown his business mostly through the acquisition of similar businesses, Zac Cullen, chief executive officer at Cullen Insurance Agency suffered huge bottlenecks due to inconsistency in operations. The employees from the acquired companies were stuck on their old ineffective processes and did not see the need for a change. The different branches of […]
Introduction On a mission to build a household clothing brand, Jonathan Harvey, chief operating officer at Neon Buddha, realized that their success was threatened by the inadequacy of their archaic business process documentation. Rather than focusing on channeling the high-level creativity needed to excel in such a competitive industry, employees were struggling with the complex […]
Introduction With more than 20 employees working offshore, Lisa Phillips, Group General Manager at Aizer Group, understood the pitfalls of not having standard operating procedures to guide operations. Despite their zeal, there was only so much the employees could do without documents to reference. Without having Lisa around when they needed to ask questions, they […]
By Owen McGab Enaohwo | 39 mins
In this episode of the Process Breakdown Podcast, our guest speaker is expert problem-solving and decision-making facilitator Elisabeth Swan. She talks comprehensively about streamlining business processes, a method to reduce waste, and eliminate unnecessary work-related tasks to improve efficiency in the workplace, using her proven DMAIC method. This strategy saved UC San Diego Medical Center […]
By Owen McGab Enaohwo | 5 mins
Summary: Neave Group Outdoor Solutions operates both in a B2C and B2B capacity and has 125 full-time employees. They create spaces for people to enjoy and entertain, use for parties, and elevate the lifestyle of their clients. For commercial clients, they offer landscape maintenance, snow removal, and holiday decorating. They also maintain the safety of […]
By Owen McGab Enaohwo | 7 mins
Summary: Business Success Consulting Group is a B2B consultancy dedicated to identifying, creating, documenting and implementing processes, procedures, and policies for companies across a variety of industries. They help clients improve profitability and efficiency, get teams on the same page, train effectively, and reduce employee turnover. Business Success Consulting Group uses SweetProcess to systemize their […]