By Alejandra Bernal Yepes | 40 mins
Continuous improvement is the pathway to sustainable business growth. As the chief operating officer at dscout, a consumer-insight company, Chip Hardt sets the pace for continuous improvement by creating systems for eliminating waste. He explains how each project depends on the next and taking the time to identify bottlenecks is essential to optimize processes. Finishing […]
By Alejandra Bernal Yepes | 15 mins
As the regional director of operations at Castle Group, Ryan Johnson understands the relationship between employee motivation and customer satisfaction. He prioritizes the well-being of his team members so they can deliver their best. Ryan Johnson is the guest in this episode of the Process Breakdown Podcast. He speaks with host Chad Franzen about the […]
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By Alejandra Bernal Yepes | 27 mins
Success in business is most achievable when the entire team is on the same page. Doubling as co-founder and chief operating officer at DrChrono, a healthcare software provider, Daniel Kivatinos understood that he needed the cooperation of his team members to achieve the organization’s goals. So he created effective systems to carry everyone along in […]
By Alejandra Bernal Yepes | 8 mins
As the president at Next7 IT, a managed services provider, Don Houk leads a team that helps businesses improve their security and productivity over time. The team at Next7 IT needed an effective workflow system to document their processes for optimal performance, but the Microsoft Word system they were using was inadequate to meet their […]
By Phil Forbes | 8 mins
Everyone has their ‘safe’ clothes. When you can’t find anything else to wear out, you always come back to wearing those clothes. But those ‘nice’ sweatpants that you can wear to the cinema probably aren’t suitable for a wedding, no matter how ‘nice’ they are. Taking this concept into the world of business, the way […]
By Kyriaki Raouna | 7 mins
Photo by krakenimages on Unsplash Employee training is an essential component of business operations and success. With the right amount of training, a comprehensive employee handbook, and tools available, you can quickly boost your employees’ morale, productivity, and performance. Apart from that, though, employee training has the potential to: The whole idea behind a well-planned […]
By Saurabh Wani | 8 mins
Image Source: Networks Unlimited Work has never been more productive. The average American worker’s productivity grew by 253% in just seven decades! However, even today, most businesses are bogged down by inefficient processes and low productivity. Even today, You need to keep an eye on efficiency and productivity to maintain a robust and successful company. […]
By Stefan Smulders | 8 mins
Time is the most valuable asset for a business. Company owners and project managers know this better: time is the one and the only thing you can’t get back. In the digital era, immediacy commands. Clients and stakeholders want everything, and they want it now. Do you feel like you don’t have the energy and […]
By Alejandra Bernal Yepes | 17 mins
Effective customer service is a collective effort of every employee. Rajaa El Oualidi brings her wealth of experience in customer service to the table as a senior director of operations at UDR, a real estate investment trust (REIT) company. She created a system that requires team members to be a part of the customer satisfaction […]
By Analisse Weath | 5 mins
Image Credit: Pexels Are you struggling to optimally price your product or service? Pricing is one of the most critical and challenging decisions every startup owner makes. If you charge higher than what the market is willing to pay, you can drive customers away. Meanwhile, charging too little can cast doubts on its quality, causing […]
By Sara Ferrero | 3 mins
Image Credit: revechat Sales have always been a hit-or-miss activity. Salespeople try everything from spam emails, cold phone calls, and creative sales pitch to convince you to buy their product or service. They do it to find what works and doesn’t and stick with what is effective. Robotic process automation (RPA) might change that or improve the […]