By Vibhu Dhariwal | 6 mins
Image Credit: Salesforce Customer Service Documentation can be more important than you think. Its relationship with an improved customer experience cannot be overemphasized. A good customer experience means more – customer retention, referrals, profits, and competitive advantage, among other benefits. Meanwhile, having functioning contact center software or help desk system is a significant addition to […]
By Analisse Weathers | 6 mins
Image Credit: Pexels How do you keep the momentum going and ensure your business is successful in the long run? How do you make sure your business is constantly growing? What can you do to make sure your business is on track? And how can you make sure your business isn’t going under? These questions […]
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By Hariom | 5 mins
Image Credit: Pratum As the rise of cybercrimes is only increasing, it’s important more than ever to ensure your business implements proper cybersecurity practices. Hackers are vicious players – if two years ago they tried to steal from big corporations only, their appetite has grown strongly in recent years. Even 42% of small businesses experienced […]
By Sara Ferrero | 5 mins
Image Credit: Shift4Shop Dropshipping is a type of online retail business where the seller doesn’t actually buy stock beforehand to sell but instead makes the sale first and then places the order to the supplier, who will ship directly to the end customer. The dropshipper takes care of marketing, the actual sale, payment processing, and […]
Image Credit: Getty Images 2021 we can all say, was a cycle-ending year for humankind after the Great Lockout, as some have called it. Remote work became essential for productivity, and for many companies, it was the method to stay afloat, while for some, it meant time for growth and this had a profound impact […]
By Carlo Borja | 32 mins
Featured Bonus Content: Get The Checklist For Operational Risk Management for FREE! Click Here To Download It. Running a business is not simply about launching products or services, finding customers, serving them, and growing sales. As a business owner, you also have to make a robust plan to manage operational risks in order to succeed. […]
By Carlo Borja | 33 mins
Featured Bonus Content: Get The Checklist For Business Continuity Planning And Implementation for FREE! Click Here To Download It. Unplanned downtime costs business enterprises billions of dollars annually. According to IDC, infrastructure failure can cost a large company an average of $100,000 per hour. However, critical application failure can ramp up the amount to between […]
By Laura Varon | 27 mins
Featured Bonus Content: Download the FREE Choosing an Outsourcing Company Checklist! Click Here To Download It. Has your business been under extreme pressure with the COVID-19 pandemic and lockdown? No doubt the scourge has had a ripple effect on the global economy, and businesses, just like yours, may have come under strong pressure to pivot […]
By Carlo Borja | 36 mins
Featured Bonus Content: Get The Individual Talent Development Worksheet for FREE! Click Here To Download It. The need for employee development has never been more relevant. As the world’s workforce changes rapidly, so do its expectations for its prospective employers. For example, millennials are expected to become the largest section of the workforce by 2025 […]
By Laura Varon | 22 mins
Are your team members making the most of their strengths in their roles? Having worked with people for more than 20 years in his career, Luis Mar Silva understands that people are at their best when they execute roles based on their strengths. As the director of operations at Hilmar Cheese Company, a cheese production […]
By Laura Varon | 24 mins
Is your business ready to step into the spotlight? Having successfully launched two startups, Huzefa Olia understood the importance of laying a good foundation for a business. As the chief operating officer at 1Kosmos, a digital identity management company, he built an efficient team and created effective processes to solidify the organization’s operations before coming […]