By Laura Varon | 8 mins
Justin Compton and Heather MacLean are employees of the Texas Department of Family and Protective Services, a government agency that processes over 40,000 requests for records every year. With such a high volume of work, the organization has to be careful to ensure accuracy in its documentation. Having used several tools such as SharePoint, Microsoft […]
By Laura Varon | 29 mins
Without knowing your key performance indicators (KPIs), how would you know the progress of your business efforts? KPIs are like health checks for your business processes and activities. Knowing that, how do you know which KPIs are important to measure the health of your business efforts, and which ones aren’t necessary? This episode of the […]
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By Laura Varon | 9 mins
As the technology process coordinator at Atlantic Sapphire, Stanley Kolosovskiy was tasked with ensuring that the organization’s business operations were optimal, but the absence of an effective workflow system was a challenge toward achieving that. He struggled with the software on the ground, despite having a minor in computer science and being a process-driven ISO […]
Introduction As president at Location Accès Crédit, Michel Coutu was committed to assisting his clients with accessing vehicle loans in Canada amid the strict loan regulations in the country. The success of every application required the utmost attention to detail and efficiency among employees. Maintaining such a high standard was a challenge due to the […]
By Owen McGab Enaohwo | 8 mins
Introduction As president and chief executive officer at Tameer Inc., Bilal Farooq was the go-to person for all work-related questions. It did not seem like a problem initially until the questions became unending. Employees would call to inquire about the minutest detail. Keen to put an end to that cycle, he sought a system where […]
Introduction The portfolio analytics manager at Ginkgo Residential, Sarah Genay, was tasked with overseeing the documentation of business processes at the company. Their goal was to streamline their workflow and enhance employee efficiency, but there was only so much they could achieve with PDF manuals. Keeping the manuals up to date with the latest processes […]
At some point in your business, you’ll have to onboard extra hands or replace an employee: contractors, freelancers, full-time staff, etc. What do you do when you’ve made a choice to hire? Do you have a process of welcoming new employees and assigning them tasks? If you don’t, or if you want to improve your […]
On this episode of the Process Breakdown Podcast with Dr. Jeremy Weisz, he features Brandon Turner, a digital operations agent who helps business teams and owners document and streamline their processes. Mr. Turner talks about the essence of process documentation as well as how it affects your time, business operations, and task delegation. He also […]
We hear all about the importance of having a business process—a valuable asset, no doubt. But should you create and have any kind of process? What should your process be based on? The work you do? Or maybe your core values? In this episode of the Process Breakdown Podcast with Dr. Jeremy Weisz, he features […]
By Laura Varon | 34 mins
Empathy is the tool Liz Illg uses to run her business. On this episode of the Process Breakdown Podcast with Dr. Jeremy Weisz, Ms. Illg talks about process development using her grounded method “the client love process,” a method that helps you build business processes based on genuine and intentional client care implemented at each […]
By Laura Varon | 24 mins
Documenting your processes is just as important as having them. On this episode of the Process Breakdown Podcast with Dr. Jeremy Weisz, he features Erin Mathie, a process development and automation expert with more than seven years of experience in system development. She breaks down the significance of companies having standard operating procedures (SOPs) and […]