By Laura Varon | 7 mins
Matthew Louridas—director of operations and client services at Forest Incentives—was the go-to person for all process-related issues at the company. When the organization began to expand and was faced with problems of a lack of proper documentation, it all fell back on him. The manual documentation system that the company had relied on for so […]
Florinela Serban was saddled with the responsibility of streamlining the business processes at Onogo when she transitioned from being a customer service manager to the head of operations. Having worked in the organization’s customer service department for five years, she was aware of a need to create a more solid operational structure with a workflow […]
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President of Americanflat, Giorgio Piccoli, has always had a penchant for interior decoration. His inability to get affordable wall art for his apartment when he moved to New York inspired him to go into the business with a mission to provide high-quality wall art to people at affordable prices. He understood that streamlining his business […]
By Laura Varon | 8 mins
Justin Compton and Heather MacLean are employees of the Texas Department of Family and Protective Services, a government agency that processes over 40,000 requests for records every year. With such a high volume of work, the organization has to be careful to ensure accuracy in its documentation. Having used several tools such as SharePoint, Microsoft […]
By Laura Varon | 9 mins
As the technology process coordinator at Atlantic Sapphire, Stanley Kolosovskiy was tasked with ensuring that the organization’s business operations were optimal, but the absence of an effective workflow system was a challenge toward achieving that. He struggled with the software on the ground, despite having a minor in computer science and being a process-driven ISO […]
Introduction As president at Location Accès Crédit, Michel Coutu was committed to assisting his clients with accessing vehicle loans in Canada amid the strict loan regulations in the country. The success of every application required the utmost attention to detail and efficiency among employees. Maintaining such a high standard was a challenge due to the […]
By Owen McGab Enaohwo | 8 mins
Introduction As president and chief executive officer at Tameer Inc., Bilal Farooq was the go-to person for all work-related questions. It did not seem like a problem initially until the questions became unending. Employees would call to inquire about the minutest detail. Keen to put an end to that cycle, he sought a system where […]
Introduction The portfolio analytics manager at Ginkgo Residential, Sarah Genay, was tasked with overseeing the documentation of business processes at the company. Their goal was to streamline their workflow and enhance employee efficiency, but there was only so much they could achieve with PDF manuals. Keeping the manuals up to date with the latest processes […]
By Owen McGab Enaohwo | 9 mins
Introduction President of Marc Nelson Oil Products, Peter Nelson, had the advantage of experience in his industry after having run his business for decades. But the absence of documented business processes, procedures, and policies created a knowledge gap among his employees and affected their performance. Peter sought the help of Adi Klevit—a business process consultant […]
By Owen McGab Enaohwo | 11 mins
Introduction Luke Pickerill, president of MonteVista Homes, helps home buyers achieve the American dream of owning a home by building custom homes at a production home value price. Building high-quality homes to clients’ satisfaction require a high level of efficiency. However, a lack of effective business process documentation used to cause setbacks. An attempt to […]
Introduction Ben Hendershot is the Chief Operating Officer at Altvia. Working in an organization that helps private equity firms and other private market participants operationalize their software, he was no stranger to streamlining business processes. He was keen on improving his company’s business operations, but finding the right system was a bottleneck. Ben understood that […]