By Alejandra Bernal Yepes | 14 mins
Gaps in an organization’s operations reflect in its sales and lead to low revenues. As the director of operations at Corvia, a payment solutions provider, Carlos Amaya streamlines the organization’s operations and offers strong support to the sales team for higher efficiency and increased revenue generation. Carlos Amaya is the guest in this episode of […]
By Alejandra Bernal Yepes | 21 mins
Employee motivation acts as a driving force for an organization’s success. As the hospital administrator at Arkansas Children’s Northwest, AnneMarie Witecki implements processes that enhance employee motivation and measure employee performance objectively. AnneMarie Witecki is the guest in this episode of the Process Breakdown Podcast. She speaks with host Chad Franzen about strategies for employee […]
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By Alejandra Bernal Yepes | 17 mins
A motivated and devoted team is the best arsenal for managing and conquering a crisis. As the chief operating officer at Rady Children’s Hospital, Dr. Nicholas Holmes manages the organization’s operations with a people-centric approach for collective success. Dr. Nicholas is the guest in this episode of the Process Breakdown Podcast. He speaks with host […]
By Alejandra Bernal Yepes | 22 mins
A great customer experience builds trust and loyalty for long-term engagement. As the chief operating officer at Zenefits, a workflow software, Isaac Vaughn implemented processes to continuously improve the customer experience for maximum satisfaction. Isaac Vaughn is the guest in this episode of the Process Breakdown Podcast. He speaks with host Chad Franzen about how […]
By Alejandra Bernal Yepes | 20 mins
Scaling business operations is counterproductive without the right systems and resources. The chief operating officer at ThriveDX, Rohit Sharma, adopts a systematic approach to scaling the organization’s operations effectively. Rohit Sharma is the guest in this episode of the Process Breakdown Podcast. He speaks with host Chad Franzen on the importance of automation, structuring, and […]
By Alejandra Bernal Yepes | 16 mins
Making a career shift from the public sector to the private sector, Mike McCarthy finds that trust is a constant variable for success. As the chief financial and chief operating officer at Northern Essex Community College, he creates a conducive environment and implements the right systems to earn the trust of his team members and […]
By Carlo Borja | 24 mins
Are you confident in your team’s ability to deliver great results on the job? Empowering team members with the right knowledge and equipment enhances their competence. As the chief operating officer at Jumpstart, Jennifer Templeman engages with prospective employees right from the hiring stage to equip them with all the resources they need to be […]
By Carlo Borja | 20 mins
Onboarding new employees remotely is challenging for many organizations due to the absence of physical and in-person interactions. As the chief operating officer at Portfolio Creative, a staffing and recruiting agency, Kristen Harris breaks the barrier of non-physical interactions in the remote onboarding process by creating avenues for virtual engagement. Kristen Harris is the guest […]
A high level of staff retention enhances an organization’s capacity to accomplish its goals. As a hospitality business consultant, Natalie DiBattista helps businesses to resolve the biggest challenge of staff retention in the industry. Natalie DiBattista is the guest in this episode of the Process Breakdown Podcast. She discusses with the host, Chad Franzen, about […]
By Carlo Borja | 21 mins
The culture of “staying in your lane” deprives people of the opportunity to reach their full potential. As a business leader, David Brownlee avoids playing it safe by charging his team members to push themselves to greater heights in their work. His leadership style of innovation yields results that were once thought to be impossible. In […]
By Carlo Borja | 23 mins
Organizational goals are more attainable when teams work together in one accord. As the chief operating officer at Frontpoint, a do-it-yourself home security system, Derek Carder set up systems to foster collaboration and prevent the formation of silos within the team. He adopted a servant leadership style to understand employees’ pain points and identify loopholes […]