SweetProcess Knowledge Base

    How do I cancel my subscription?

    The instructions below will show you how to cancel your paid subscription. There is no need to cancel a trial subscription, we will automatically cancel it at the end of the trial.

    Who can cancel?
    Only account owners and billing admins can cancel the subscription for an account.

    Please note when you cancel your subscription we will schedule your data to be deleted after a 100-day period of inactivity. You will be notified by email when we schedule your account for deletion. Following a 30-day grace period, we will permanently delete your data.

    1. 1

      Visit the billing overview

      sweetprocess.com/accounts/stripe/detail/
    2. 2

      Can you access the billing page?

      Answers
    3. 3

      You are unable to cancel the subscription

      It must be your account owner, or billing admin. If you are unsure, just send us an email at support@sweetprocess.com




      Next step 6: End
    4. 4

      Scroll down, and click on the "Cancel Subscription" button.

    5. 5

      State your reason for canceling and click the "Confirm Cancel Subscription" button to automatically cancel your subscription.

    6. 6

      End

    If you still have a question, we’re here to help. Contact us