ShipCalm | Internal | Customer Success Knowledge Base

    CS | How To Resend an SPS Shipment Notification

    1. 1

      Navigate to the Shipment Table

      InfoPlus Shipment Table

    2. 2

      Filter the Table by Order Number

      Using the table filters at the top of the table, input the order number that you want to resend. Either the InfoPlus Order Number or the Customer Order Number can be used to filter the table and look up the order.

      1. Input the order number that you want to resend using the table filters at the top of the table.
        • Either the InfoPlus Order Number or the Customer Order Number can be used to filter the table and lookup the order

      NOTE: You can filter multiple order numbers at the same time if you need to update multiple order numbers.
    3. 3

      Run the 'Unmark as Shipped' Script

      Select the order shipment record that you need to resent the Shipment Notification. Use the Action dropdown menu to then select the option for 'Run Script'. From the Run Script dropdown window, select the script named "Unmark as Shipped" and press 'Submit'

      Note: You can bulk-run the script to resend the Shipment Notification on multiple order numbers. Be sure to filter the Shipment table for all order numbers and select all records on the table.

      1. Select the order shipment record that you need to resent the Shipment Notification.
      2. Use the Action dropdown menu to then select the option for 'Run Script'.
      3. From the Run Script dropdown window, select the script named "Unmark as Shipped"
      4. Select 'Submit'
        • InfoPlus will cycle through and unmark the records as shipped for the order(s) that were selected.

    4. 4

      Run the 'Shipment Notification' Script

      Select the order shipment record that you need to resent the Shipment Notification. Use the Action dropdown menu to then select the option for 'Run Script'. From the Run Script dropdown window, select the script named "Shipment Notification" and press 'Submit'

      Note: You can bulk-run the script to resend the Shipment Notification on multiple order numbers. Be sure to filter the Shipment table for all order numbers and select all records on the table.

      1. Select the order shipment record that you need to resent the Shipment Notification.
      2. Use the Action dropdown menu to then select the option for 'Run Script'.
      3. From the Run Script dropdown window, select the script named "Shipment Notification"
      4. Select 'Submit'
        • InfoPlus will cycle through and resend all of the shipment notifications for the order(s) that were selected.
    5. 5

      Confirm Order in SPS is Marked as Shipped

      SPS Commerce Login Page


      Once the script has been submitted and run, navigate to the SPS Commerce customer account and confirm that the PO was marked as shipped and the Shipment Notification received.

      If we do not have access to the customer's SPS commerce login, reach out to the customer to confirm the POs Shipment Notification ASN has been received.