Links to Download Box to Your Mobile Device

iPhone and iPad 

Android

    Information about deleted files

1. Each user has a trash can.
2. If you deleted a file, you can restore it
3. You have 30 days from the day you deleted a file until it is permanently deleted

 

    Restore a deleted file

1. Log in to Box.com on your browser
2. Select your trash can on the left side panel to view all the files you've deleted in the past 30 days
   
   
   
3. Find the file you wish to restore and select it 
4. At the far right side of that row, you will see an icon with an ellipsis (three dots), select it 
5. Choose "Restore" and the file will be placed back where it was prior to its deletion
6. IMPORTANT: Choosing "Delete" will irrevocably delete that file, now and forever
    

 

 

Important concepts for working with files on box.com 

1. Box keeps up to 20 versions of a file that has the same name
2. So, if you are working on a file and you save, and save, and save again, there will be three versions of the file on box
3. These versions are invisible to you when looking at files in the Box Drive folder on your computer 
4. The versions are accessible on the box.com interface as shown below

 
 

Restore an older version of a file

1. Log in to Box.com on your browser
2. Navigate to the file
3. To the right of the file name, you will see a badge with a "V" followed by a number
4. "V3" means there are three versions, "V9" means there are nine versions
5. Click the V-badge
   
   
   
6. In the pop up window, select the version you want and choose to "Download" "Make Current" or "Remove" that version
7. "Download" is usually the best practice - download the file, verify it is the one you want, use Save As to create a new version with the correct date and time stamp and place in the proper folder
   

 

I can't see a folder on Box.drive but I can find and access it on Box.com.

Try clearing some cache files in Box and quit and relaunching the program on your computer. The missing files should reappear. Also try right clicking on the folder and then selecting "Refresh Folder" at the bottom of the list. If that doesn't work contact The Core for assistance.
 

Creating a Favorites folder in the Finder Sidebar

Stay organized by storing links to your cases and often-visited places in a favorites folder for quick access.
 
    1. Create a new folder with your initials and drag it into the Favorites sidebar.
    2. Navigate to the folder you want to Favorite
    3. Hold down the Option and Command keys as you click and drag the folder to the folder with your initials in favorites.
    4. The link is made and saved in your favorites. Add as many as you like and delete the links at any time. Deleting links does not affect the status of             the content on Box Drive.

How to Lock a File

When there is the risk of co-editing with people in a file at the same time, lock the file on Box.
 
When you finish and save, unlock the file (right click and select Unlock File).
 
Note that if you lock a file, technically someone can still open it but the red lock icon is visible and at least you’ll know who to blame!

How to Share a Folder/File

1. On the web version of Box, in the top right corner, you'll see the Share button.
   
2. This will open up a sub menu where we can enter the email address of the person(s) we would like to invite to the folder and assign permission levels as well. We can also just share a link to the folder or file below sending an email invite.
   
3. When sharing a folder or a file in Box, there are some levels to the folder structure that need to be considered.
   1. When sharing a folder, any subfolder(s) will be shared as well.
   2. Any files inside of the folder and subfolders will be shared as well.
4. We can assign passwords, link expiration dates, and a number of other useful options by clicking on the "Link Settings" link.
   

If any questions arise with sharing a Box link or folder, do not hesitate to reach out to CS-Operations team.