Scope & Audience

This policy applies to all customers of the Canteens, Bar, Pro Shop and Online Store at Southern Peninsula Basketball Association (SPBA) who wish to request a refund or exchange for their apparel purchase.

Eligibility

To be eligible for a refund or exchange, the following conditions must be met:

• The item must be in its original condition, unworn, and unwashed.
• The item must be returned within 30 days of the purchase date.
• The item must have all original tags and packaging.

Refunds

Refunds will be issued in the original form of payment used for the purchase.

Exchanges

Exchanges are subject to availability. If the requested exchange item is not available, a refund will be issued.

Return Process

To initiate a return or exchange, please email shop@sthpen.com.au along with proof of purchase and our staff will assist you with the return or exchange process.

Non-Eligible Items

The following items are not eligible for refunds or exchanges:

• Personalized items
• Sale items
• Canteen sales
• Bar sales
• Door entry sales

Final Sale

All clearance items are final sale and cannot be returned or exchanged.

We value our customers and strive to provide the best possible service. If you have any questions or concerns regarding our apparel refund policy, please do not hesitate to contact us.