Technology is a fundamental part of the CHOP brand. We rely on technology to improve our efficiency, transparency, and ability to serve our staff and clients. The equipment in each shop all support specific critical functions. It is the responsibility of each manager to maintain and protect all technology in their shop. 

Each section below details the purpose and function of the technology in each CHOP shop with links to specific procedures where applicable. 

Front Desk Computer
The shop front desk computer is dedicated to check in/out clients, clock in/out staff, and manage the shop's booking schedule. 

*The front desk computer is not to be used for personal use including browsing on the Internet, or playing games. Using the front desk computer for non business related purposes may result in disciplinary action. 

Shop Cell Phone
The shop cell phone is in place for the following purposes:

• To receive calls from customers to the shop's external phone number. Our phone systems are controlled through grasshopper.com. External numbers for our shops are housed in grasshopper. Customer calls are routed through extensions to the actual number on the shop cell phone. See the Virtual Assistant section of the knowledge base for more details. 
  
  
• To make calls to customers or others. This can be done through the phone's basic call app, or via the grasshopper app. Using the Grasshopper app will route the call back through the externally facing phone number. This method is advised when there is a need to call a customer. However, most customer communications should be done through the Squire messaging system.
  
  
• To control the Rockbot music system via the Rockbot Remote app, which allows the control of music volume, and to stop/start/skip the music for the shop.
  
  
• To act as a hotspot if the shop's main internet connection is down. To activate the hotspot, see the (ENTER SPACE FOR HOTSPOT INSTRUCTIONS) 

*The shop cell phones are not to be used for personal use including calls, browsing on the Internet, or playing music or games. 

iPads and Tablets
The shop iPads and Tablets are in place for the following purposes:

• Handoff of Squire charge - display stylist tip and receipt options.
  
  
• Checking in/out clients.
  
  
• Rockbot request display.

*The shop tablets are not to be used for personal use including browsing on the Internet, or playing music or games. 

Credit Card Reader(s)
The shop card readers are dedicated devices for accepting credit card payments connected to our front desk computers or tablets via bluetooth or wifi. The settings on these devices should not be altered in any way. 

Squire
Visit getsquire.my.site.com/help/s/ to browse the Squire Knowledge base.

Rockbot
Rockbot is our music service. The Rockbot playlist is maintained by corporate management. The Rockbot service is made up of the following devices:

• Rockbot cloud player. In shops where this not present, this may be a web enabled device like a computer or tablet.
  
  
• Fosi amplifier. This powers the passive speakers in the shop.
  
  
• Passive wall mounted speakers.
  
  
• Rockbot remote app installed on shop cell phone.

*The Rockbot devices should not be altered or adjusted without approval of the shop manager

Television Display(s)
Televisions in CHOP locations display our list of services and approved media supporting our brand, products, and promotions through the Mango signs application via an Amazon Fire stick. See the Emergency Process Flowchart section of the knowledge base for details on how to restart the Mango application. 

*Televisions should not be used to display any other content than is approved by CHOP Marketing. 

Thermostat
CHOP locations use Honeywell wi-fi enabled thermostats. The heating and cooling setting and schedule is controlled by management. The AC/heating should not be adjusted without approval of management. 

Smart Technology
CHOP locations use a variety of "smart" technology to optimize efficiency and cost savings. Smart devices are controlled automatically or via the Alexa app. 

*Smart devices should not be altered or unplugged. Report any issues to management.