How to send hardware for Service & Repair

READ BEFORE PROCEEDING

The Deggy Steel Pen Reader's battery typically lasts 2 years.
The USB connected Downloaders use drivers to communicate with your computer.

Below are links to troubleshoot common problems.

Troubleshoot Pen

Troubleshoot DLS

If the hardware is still not functioning properly use the information listed below to send it into our Service Department.

1

Sending in Hardware for Service & Repair
Deggy does not require an RMA. We suggest sending hardware in via a certified courier... UPS, FedEx, DHL, USPS Priority (with tracking) and insured. Inside the package include the following:
- Business Name
- Business Address
- Business Contact
- Accounts Payable Contact
- Email Address
- Phone Number
- Issue with hardware
Send the hardware you are having problems with to the following address:

Deggy Corp.
Attention: Service Department
7900 Oak lane
Suite 400
Miami Lakes, FL 33016

If you have additional questions, contact support@deggy.com