How to troubleshoot AI App Errors

    1. 1

      Error - Data not being sent

      If the app has pending data you will see a number appear at the top with the amount of pending scanned AI Buttons. If this occurs follow the procedure below:
      • Disconnect & reconnect from cellular and Wi-Fi signal
    2. 2

      Error - App closing (not opening)

      If the app fails to open on Android follow the procedure below:
      1. Open 'Application Manager'
      2. In the 'Storage' section of 'Deggy Guard Tour'
      3. Click 'Clear Data' and 'Clear Cache'
      4. Uninstall
      5. Install