District 100 Knowledge Base (Admin and Clerical)

    Value Stream Mapping SOP

    Updated 7/28/20

    Purpose: To create and implement a graphical representation of material and information flows through a process or service.


    1. 1

      Project Planning

      Prior to the start of the project:

      • Determine project

      • Establish dates for the project

      • Create planning document/goals (form)

    2. 2

      Day 1 of Training

      Introductions, roles, review agenda


      Background on VSM (shared understanding)

      • What is VSM?

      • Lean thinking

      • Challenges

      • Lean versus Waste

      • Value Added versus Non


      Define Attributes for Mapping

      • Cost

      • Service

      • Quality

    3. 3

      Day 1/2

      Create Current State Map
      Revise Map During Discussion as Needed
      Create Visual Representation of Current Map
    4. 4

      Day 2/3

      Review Current State Map

      Review Future State Questions

      1. What does the customer really need?

      2. How often will we check our performance to customer needs?

      3. Which steps create value and which are waste?

      4. How can we flow work with fewer interruptions?

      5. How do we control work between interruptions?

      6. How will work be prioritized?

      7. Is there an opportunity to balance the workload and/or different activities? Process improvements?

    5. 5

      Day 2/3

      Create Future State Map
      Revise Future State Map as needed
      Create visual representation of future state map
    6. 6

      Day 3

      Create task list/action plan
    7. 7

      After Day 3

      Create task list/action plan
      Implement future state VSM
      Rounding to follow up on VSM
    8. 8

      End