Staff member needs to make contact with a parent (phone, in person, etc.) that speaks a language other than English as their first language.

If your building has a building level interpreter (clerical) contact that person to set up a time to jointly contact the parent regarding the given matter.

If you do not have a building level interpreter or they are unavailable and a contact needs to be made seek another teammate or a paraprofessional in the building (if they are comfortable and willing to discuss the topic)  .

If you are unable to find a staff member to help make a parent contact utilize the language line for interpretation services.

Here is the information regarding how to call the language line.

This is a paid service for the district so utilize the resources above first.

During the parent contact the staff member should be the one talking to the parent.  The interpreter will reiterate a direct translation of what the teacher, principal, or administrator said.  If there are given documents that the staff member wants to explain to the parent, have those readily available for the interpreter.

These structures help to provide two-way communication between the parent and the school.