The computer located on the network desk in this closet supports our internet, phone and security systems.   This room remains locked at all times and is located in the Office/Activities building on the second floor next to Finance office.

Our phone system (AllWorx) is an internet-based phone system and will be impacted when the internet goes down. Rebooting the system by unplugging equipment often helps to resolve most issues.

The mechanical closet (Roof Access closet) is located in the Office/Activity Building, 2nd floor, next to Finance Office on the left.  Just before you reach the Finance Office. The door is labeled.

To access the Mechanical Tech Closet, enter the mechanical room on the basement floor of the OA building. The main entry is located to your right after exiting the elevator or stairwell. 

The mechanical Tech Closet is labeled and is the first door on your right when you enter the Main Mechanical room.

Return to Network/Archive closet. This room remains locked at all times and is located in the Office/Activities building on the second floor next to Finance office.  See step 1.

You will begin to plug in/restart all equipment.

Wait for the three front blue lights to come on which will take a few minutes. Look at the rear of the modem and notice that the cat five cable is plugged into port number one and the LEDs on the port should be illuminated and flashing as data is used.  If so, the system is operable.

If lights are not on: 
1. You may want to check devices that are plugged into the modem to ensure that they are powered up and working.   
2. Also check all cables and plugs to ensure they are plugged in appropriately.
3. Lastly the modem may be defective, or the Internet node signal may be broken which prevents the modem from operating properly.  If this is true, we will need to contact the vendor for a repair.

Wait for lights to come on which will take a few minutes

Wait for the light to come on before moving to the next step

The ruckus zone Director might take five or 10 minutes before the entire wireless network is up and running.

You can verify if the issue is resolved by seeing if you can access the internet or make a phone call.

If the issue is not resolved, call the vendor and place a helpdesk ticket.

The technical should give a return call and inform you of additional steps or if the issue is resolved from their end.

If a technician needs to come on site, please coordinate the appointment with the property manager or Executive Administrator.

Check the wired network from a desktop that has a wired connection to see if the internet is working. (The front desk computer is connected on wi-fi)

Restart the Zone Controller by disconnecting the power cord on the rear of the unit for 3 minutes. Reconnect the power cord and the Wi-Fi should be working in the next 10 to 15 minutes. It takes a while for the system to talk to all the campus access points before the signal is restored.

The signal strength should be 4 bars (full) if you are standing near an access point. 

Access point ceiling locations:
Office 1st floor | Common space south cubical.
Office 2nd floor | Hallway outside Printer room.
Activity Basement | Hallway
Fellowship Hall | Between Kitchen double doors and Main St double door entry.
Atrium | East ceiling near center
Sanctuary | Behind projection screen at door to Prep Room
Learning Center 
    3Cs | South end of Lobby
Learning Center | Second floor Hallway
Learning Center | Basement
Care Center | First Floor

Follow Step 1 above

Step 2. Unplug Allworx device (attached to the wall on the right of the computer).
Step 3. Wait for 5 minutes 
Step 4. Plug in the Allworx device.
Step 5. Remove the memory card and reinsert after 1 minute.
Step 6. Call front desk to verify the reboot has worked.

If reboot does not fix the issue, call Vendor (Powernet). 

Plug in a laptop to the network switch or use a workstation that is nearby. An adapter may be required to plug in a wired network to a lightweight laptop with USB-C only. (Wireless is slower than wired) Speedtest.net is your test page. CHPC pays for 100 download and 10 mbps upload and those numbers can vary 10% but more than that would be excessive users or weak internet from Spectrum. Wireless will have 10 up but down is 90 to 10. 10 is really slow.