ShipCalm | Customer Knowledge Base

    SC | How to Create an Amazon FBA Replenishment Order in ShipStation

    This process outlines 'How-To Create an Amazon FBA Replenishment Order in ShipStation'

    ShipCalm Amazon Replenishment Process:
    1. Customer places an order in ShipStation for the specific items and quantities you would like sent to Amazon
      • Use the process below to learn how to create an FBA Replenishment order in ShipStation
    2. ShipCalm will use the ShipStation order to create or find the Shipment in your Amazon Seller Central (ASC)
    3. ShipCalm will pick and prepare the shipment to Amazon with the necessary product and case labels.
    4. ShipCalm will plan the shipment pick-up if LTL and ensure outbound small-parcel shipments are sent out via UPS, etc.
    5. ShipCalm will mark the order in ShipStation as shipped when the shipment has been picked up by Amazon or sent via small-parcel
    1. 1

      Open and Login to Shipstation

      Link: ss.shipstation.com/
    2. 2

      Navigate to the 'Orders' Tab

      1. Locate the 'Orders' tab on the top navigation bar


    3. 3

      'New Order' in 'FBA Replenishment' Store


      After navigating to the 'Orders' page, confirm you are:
      1. In the 'Awaiting Shipment' tab 
      2. In the 'FBA Replenishment' store


      NEW ORDER

      Select 'New Order' in the 'FBA Replenishment' Store

    4. 4

      FBA Order - Store Information

      STORE INFORMATION


      STORE
      Under the Order Summary Information, ensure that the Store selected is the 'FBA Replenishment Store'


    5. 5

      FBA Order - Recipient Information

      RECIPIENT INFORMATION


      FBA Replenishment Orders are Warehouse specific so BE SURE to input the correct warehouse information.


      		Whiptail - California (CA) Warehouse
      		Camby - Indiana (IN) Warehouse
      		Paramount - California (CA) Warehouse
      NAME
      		Enter the 'Customer Name' as the person that is inputting the order
      		Enter the 'Customer Name' as the person that is inputting the orderEnter the 'Customer Name' as the person that is inputting the order
      COMPANYFBA Replenishment
      		FBA Replenishment
      		FBA Replenishment
      ADDRESS

      		Add FBAReplenishment into the following field of the address:
      • Street Name

      		Add FBAReplenishment into the following field of the address:
      • Street Name

      		Add FBAReplenishment into the following field of the address:
      • Street Name

      CITYCarlsbadPlainfieldPico Rivera
      POSTAL CODE
      		920104616890660
      STATECAINCA
      COUNTRY
      		United StatesUnited StatesUnited States    
      PHONE NUMBER
      		Enter the phone number that you will like to be contacted at in case any questions arise
      		Enter the phone number that you will like to be contacted at in case any questions arise
      		Enter the phone number that you will like to be contacted at in case any questions arise
      EMAIL
      		Enter the email to receive updates on the order
      		Enter the email to receive updates on the order
      		Enter the email to receive updates on the order

      NOTE
      • By adding FBAReplenishment in the address field, it eliminates the possibility of creating a label and shipping the product when it is to be a replenishment order sent to Amazon
      • Leave the address as FBAReplenishment as it will prompt our team to access your Seller Central Account in order to create the shipping plans for the replenishment order
      • DO NOT input the Amazon warehouse address



    6. 6

      FBA Order - Order Information

      ORDER INFORMATION


      ORDER LINE ITEMS
      Enter each SKU in the order followed by the quantity
      • Select the '+Add a Line Item' Button to begin adding SKUs
      • Type in the SKU or Name of the item being added and hit enter
        • ShipStation will search the products that are in your account under 'Products' and will auto-populate or offer a dropdown of the closest options
      • Continue to add SKUs until all items in the order are entered
      1. Confirm the information is correct
      2. Confirm 'FBA Replenishment' is selected in the top right of the dialogue box
        • NOTE: A unique order number will be auto-generated for the order; The Order # field can be left blank.
      3.  Select 'Save Order'

    7. 7

      FBA Order - Confirm Order is Correct

      CONFIRM


      Confirm the information is correct

      Confirm 'FBA Replenishment' is selected in the top right of the dialogue box

      NOTE - A unique order number will be auto-generated for the order; The Order # field can be left blank.

      SAVE

      Select 'Save Order'

    8. 8

      FBA Order - Change Ship From Field to Appropriate Warehouse

      SHIP FROM


      After saving the order, open the order (if it does not do so automatically after saving).
      Click on the Ship From drop-down field. 
      Select the warehouse that you would like the order to ship from. 
      This will ensure the order imports into InfoPlus with the correct warehouse set.

      Note: Please check that the selected warehouse has enough inventory available to fulfill the order or it could lead to delays. 


    9. 9

      Notify CX Team

      Once completed entering the order for Amazon FBA Replenishment, please notify the Customer Experience Team in order to ensure a smooth replenishment.

      Thanks!