ShipCalm | Customer Knowledge Base

    How to Create an OIR (Override Item Receipt)

    1. 1

      Under the Actions tab, click "Edit" to edit the order.


    2. 2

      For the SKUs that need to be overridden, click the cogwheel on the right-hand side to edit.


    3. 3

      You will then click on "Advanced" to make the Override Item Receipt Section visible. Now click "Add".

    4. 4

      Here is where you search the ASN, RMA, or item location that inventory needs to be pulled from.


    5. 5

      Once you find the location, you will click the box next to that field and press submit. It will then take you back to the original page and you will see the OIR section as updated with the selected option. In this example (below) the order has been updated for that SKU to be pulled from a return.