• The pickers collect pick slips from designated pigeonholes. Same has route names per region labelled on the different compartments. For example, Counter (In situ), Curepipe, Vacoas, South, Rose-Hill, Flacq and so on.
• The picker then stamps the pickslip he or she has collected, writes his or her name and signs the document as per below picture.

• The picker moves to the location as per location that is on the pick slip and when taking the product verifies that the product description, Lot Number, expiry date, quantity and retail price tally with information on pick slip.

• Here the picker needs to ensure that the product/s is/are carefully placed the basket/trolley/pallet to avoid damage. For example, heavy products need to be placed at the bottom basket/trolley/pallet and lighter ones on top. 

• At the pick location, either the products are found and tally with pick slip specifications and the process continues or there is non-conformity.

When an issue arises with a product which is placed in a picking location, the picker needs to follow the below steps depending the issue reasons:

• The picker circles the issue, that is, whether the Lot Number or retail price do not tally with pick slip
• Absence of product/products in the picking location is flagged to the Supervisor or Storekeeper

The picker then continues with the picking process and drops same for verification at the verification area. The issues flagged on the pick slip by the picker are tackled by verificators under supervision of the store supervisor.

High value items are items that have been identified as potentially tempting, well-known on the market and for which Management has decided to have additional security measures and specific accountability of handling. These items are kept in a specific storage area with restricted access (finger print required) to specific employees.

• In case of order/s containing high value items, the picker leaves his/her basket/trolley/pallet with the corresponding pick slip on the rack found in front of the High Value Area.

Picking in the High Value Area is done by specific designated employees only. Hence, the order to be picked is done by the employee posted in the high value area. The first picker goes back to the pigeonhole to take another pick slip.

The locations of the High Value Area on the inventory system are sub-inventories defined as SH (Secured High Value) , SC (Cold Chain- Temperature Controlled).

• Orders picked according to the different pick slips, whether from normal picking locations or from the high value area need to be deposited at the verification area.
• Employees assigned to the verification do a final check to ensure that items picked tally with order pick slip/s in terms of product description and quantity.
• Encircled parameters such as Lot Number or Retail price are attended to by checking with Storekeeper or supervisor.

Once verification and subsequent amendments are done, the verificator places the product/s in the proper packing material, that is, carton box or biodegradable plastic bag or in cold chain box for delivery.
All carton boxes are sealed with packing tape that has the logo of Scott Health printed on it.
Verificator also writes on the top of the pick slip his/her name, number of items verified per pick slip and number and type of packing material used.