Job Description - Chief Operating Officer

Job Title: Chief Operating Officer (COO)

Company: East Coast Facilities, Inc.

Location: Allentown Pennsylvania

Industry: Facilities Management

Annual Revenue: $70 Million +

Reports To: Chief Executive Officer (CEO)

About East Coast Facilities, Inc.

East Coast Facilities, Inc. (ECF) is a privately owned company based in Lehigh Valley, Pennsylvania. As specialists in industrial snow removal and exterior grounds maintenance, ECF serves a broad range of corporate clients. Our operational presence is marked by physical service centers in strategic locations and a managed services division that spans nationally. ECF stands out as our sector's largest private and certified minority-owned business. This unique position and our significant resources set us up for substantial growth. Our advantages are anchored in our ability to self-perform services at an unparalleled level, utilize sophisticated, custom proprietary software tailored to our business lines, and leverage technology through our custom-designed equipment.

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Job Overview:

Operations

Own the onboarding process of a significant pipeline of new client orders. Implement and drive existing policies, best practices, workflows, and procedures. Enhance operations in key areas such as performance, profitability, efficiency, process management, productivity, quality, safety, and customer satisfaction, ensuring these improvements are sustainable and replicable.

Develop and execute strategic plans and tactics, managing all aspects of operations, personnel, and projects to achieve high performance, efficient field operations, exceptional quality, customer satisfaction, and loyalty. Be a role model in consistently upgrading operations, fostering stronger customer relationships, refining processes, enhancing efficiencies, improving key performance indicators, boosting performance and profitability, increasing revenue, and elevating training standards. Formulate and implement a growth strategy to build a repeatable and sustainable operational framework and excel in operational management. Advocate for and apply the Entrepreneurial Operating System (EOS), promoting a culture of ownership and ongoing enhancement. Make the most of existing technologies, recommend enhancements, and explore new technological solutions.

Ensure a robust operational framework that is well-equipped to handle surges in organic sales growth efficiently. 

Leadership

Recruit, train, retain, mentor, and motivate each team member to create highly effective, motivated, results-driven teams focusing on safety, efficiency, productivity, profitability, growth, and customer satisfaction, all while delivering top-notch services.

Engage in active communication and collaboration with senior management and other departments for strategic decision-making, including organic growth and fostering high-performance teams across departments. Encourage a culture of collaboration, accountability, and continuous improvement. Implement feedback systems to gauge client satisfaction and pinpoint improvement areas.

Financial Oversight

Oversee all financial elements, including estimates, profit and loss, budgets, reporting, scheduling, materials, labor, administrative tasks, purchasing, equipment, performance tracking, and corrective actions to enhance revenue, growth, and profitability.

Work with the CFO to develop and manage budgets, ensuring financial stability. Implement cost-saving strategies to optimize resource use and maximize profit margins.

Requirements:

1. Willing to be based in Lehigh Valley, Pennsylvania.
2. Able to travel by air and land regularly.
3. Fit to be present and visible in the field with our system-wide operations leaders. 

Qualifications: 

1. Bachelor’s degree in business administration, management, or a related field, with a strong preference for an MBA.
2. A minimum of 10 years of senior leadership experience in industrial-scale snow removal or a related industry.
3. Exceptional skills in strategic thinking, problem-solving, leadership, and interpersonal communication.
4. Proven ability to cultivate a collaborative and innovative working environment.
5. Comprehensive experience in implementing EOS in a similar setting.

East Coast Facilities, Inc. is an equal-opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.